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Application Expert - Cloud Network Security (Prague-based)

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Czechia

Offer summary

Qualifications:

Minimum 2 years experience in telecommunications/network security., Proficient in Fortinet Firewalls and F5 BIG-IP., Skilled with Microsoft Azure and Google Cloud networking., Excellent communication skills in English..

Key responsabilities:

Provide 2nd-level support for network security services.
Troubleshoot incidents, liaising with vendors.

Whirr Crew s.r.o. Startup https://www.whirrcrew.com/

51 - 200 Employees

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Job description

We are looking for Application Expert - Cloud Network Security to enhance network security services adhering to operational standards. Improve customer satisfaction through effective support and query resolution.

Details:

Experience: 2+ years

Start: January 2025

End Date: Full-time for the entirety of 2025

Work Type: Hybrid (Onsite 1x per week in Prague, Chodov)

Work Schedule: Full-time

Languages: Fluent in English and Czech (spoken and written)

Technology: Fortinet Firewalls, F5 BIG-IP, DNS, Azure, Google Cloud (Advanced)

Skill Area: Network Security and Telecommunications

Task Focus: Providing 2nd-level support for network security services in the cloud, incident resolution, and implementing infrastructure changes.

Skills and Technologies:

Must Have:

Minimum 2 years of experience in Telecommunications/Network or Network Security.
Expertise in Firewalls, TCP/IP, IPSec VPN, HTTP(S), DNS, etc.
Experience with public cloud networking principles (Microsoft Azure and/or Google Cloud) or Cloud Proxy.
Strong knowledge of at least one Network Security technology: Fortinet Firewalls, F5 BIG-IP, IPSec VPN, or Web Proxy.
Ability to work independently and handle tasks under time and workload pressure.
Excellent English communication skills.

Nice to Have:

Experience with scripting and automation.
Knowledge of Infrastructure as Code (IaC), such as Terraform.
Familiarity with automation practices.

Responsibilities:

Provide 2nd-level support for cloud-deployed network security services, including firewalls, web proxies, load balancing, and DNS.
Troubleshoot and resolve incidents and problems, liaising with external vendors to maintain service levels.
Ensure all infrastructure changes follow the change management process, with appropriate documentation.
Implement and maintain solutions in line with agreed standards.
Handle customer queries via phone or email and deliver additional requests from supervisors.