Customer Engineer

We are a fast-growing wide column, NoSQL database startup committed to revolutionizing data management and solutions. Our innovative approach leverages cutting-edge technologies to provide unparalleled scalability, reliability, and performance for our clients. We pride ourselves on fostering a dynamic and collaborative work environment where creativity and technical excellence thrive.

Role Overview

As a Customer Engineer, you will be the technical lead and trusted advisor for our marquee clients, ensuring they maximize the value of ScyllaDB solutions. Your deep expertise in Cassandra will be pivotal in solving complex technical challenges and driving customer success. This role is ideal for a technical professional with a passion for client engagement and a knack for translating technical prowess into business value.

Responsibilities:

• Engage with clients to gather and analyze their technical and business requirements, ensuring a deep understanding of their needs.
• Provide regular updates to Customer Success / Customer Experience leadership on Customer Health, Status, Issues, and Success on assigned accounts
• Collaborate with cross-functional teams, including sales, support, product development, and project management, to ensure a cohesive and successful project implementation.
• Troubleshoot and resolve technical issues, providing timely and effective solutions to ensure client satisfaction.
• Provide feedback and guidance to ScyllaDB Product and Engineering teams on enhancement requests, issues, and feedback
• Contribute to the development of best practices, documentation, and knowledge-sharing initiatives within the professional services team.
• Provide technical training to customers
  
  

Requirements:

• 5+ Years of Managing Cassandra Clusters
• Proven experience supporting enterprise customers in a customer-facing hands-on technical role.
• Understand high availability concepts.
• Experience with Linux environments
• Network knowledge
• Lifelong learner and capable of multitasking during high-pressure situations.
• Experience with Distributed Systems (Database / Storage)
• Experience with Cloud providers (AWS/GCP)
• Experience with operating Cassandra/Scylla/Datastax
• Strong English communications skills - written and verbal
• Autonomous and self-motivated
  
  

Nice to have:

• Experience with NoSQL DBs outside of Cassandra ecosystem ( DynamoDB, Redis, MongoDB, etc)
• Public Cloud Certifications (AWS, GCP, etc)
• Experience with git repos
• Knowledge in K8S
• Experience with Azure
• Bachelor's degree in technology fields (Computer Science, Engineering)