Enterprise Account Manager

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

We’re growing our Enterprise Sales team and excited to bring on an Enterprise Account Manager who will serve as the link between TigerConnect and assigned client accounts. The AM will be responsible for developing a strong understanding of the customer’s communication and workflow opportunities and strategies, and will design account plans that facilitate long term business growth, portfolio expansion, and client satisfaction. They will also be required to operate collaboratively within the internal TigerConnect organization, influencing and executing effectively within a matrixed organization including the sales, marketing, client success, and product teams.

What You’ll Be Doing:

• Function as primary partner for specific clients, understanding business needs, and growing their portfolio of products through cross-sell and upsell motions
• Develop and execute against an assigned quota and territory plan
• Prospect, forecast, build and maintain a sales pipeline
• Build strong, cross functional relationships with all levels of a customer organization
• Understand competitive landscape, market insights, and effectively communicate across key internal and external stakeholders
• Build and execute account plans; coordinate and deploy TigerConnect resources to accomplish these plans
• Utilize data and scorecards to review trends and develop actionable outcomes
• Facilitate contract negotiation & pricing with clients
• Travel to client sites as needed
  
  

What You Bring:

• Bachelor’s degree in a relevant field preferred
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• 5+ years of proven account management or other relevant experience in the healthcare industry
• Saas sales experience required
• Deep knowledge of health systems and healthcare is preferred
• Experience working with executive-level leadership internally and externally
• Experience in negotiating customer contracts & pricing
• Exceptional written, oral, and presentation communication skills
• Experience with implementing and managing EMR, health technologies, SaaS or consulting solutions in the health system market, targeting all levels of organizations
• Experience in delivering client-focused solutions based on customer needs
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Tech stack experience preferred – Salesforce and Outreach
• Maintain accurate client records, keeping track of any contract updates and renewals
  
  

Perks & Benefits We Offer:

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match 
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Our flexible time off lets you work hard and play hard—on your schedule
• Join a mission-driven team committed to making a real impact in the world of healthcare
  
  

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2024), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.