Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

IT Support Specialist (Tier 2 - 3) (Colombia)

Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

Proven experience in remote IT support, Deep expertise in Active Directory administration, Strong experience with Windows Server, In-depth knowledge of Office 365 administration.

Key responsabilities:

  • Provide remote IT support for various devices
  • Manage and maintain Active Directory environments
DOXA Talent logo
DOXA Talent
501 - 1000 Employees
About DOXA Talent
DOXA Talent is redefining offshoring with a commitment to ethical practices and exceptional employee experiences. We help small and medium-sized business owners save up to 70% in payroll costs while providing their offshore and nearshore teams with a fully remote work environment. Our employees, whom we call VIPs, receive comprehensive benefits, including healthcare, vacation, and retirement plans, ensuring their well-being and professional growth. At DOXA Talent, we believe ethical outsourcing is essential. Our Conscious Offshoring model prioritizes our team’s needs and development. Here’s how we stand out: - Conscious Employer: We directly employ our team members, ensuring they receive full benefits and a flexible work-from-home framework. - Economic Alignment: Our model has no hidden costs, with a Build-Operate-Transfer (BOT) basis and a flexible 30-day termination policy. - Sustainable Practices: We operate without physical offices, promoting a fully digital work environment and environmental sustainability. - Bespoke Solutions: We deliver custom-fit solutions to ensure the right talent is placed in the right role, aligned with culture and fit. - Client Training: As remote work experts, we guide clients through the transition to remote operations. - Data & Security: We take the security of your data very seriously. We are proud to announce that DOXA Talent has been awarded the prestigious “Great Place to Work” certification. This award is based entirely on what our employees say about their experiences working here. This year, an impressive 96% of our employees affirmed that DOXA Talent is a great place to work, compared to just 57% at the average U.S. company. At DOXA, we’re not just about outsourcing; we’re about conscious offshoring that benefits businesses, employees, and the planet. Join us in creating a sustainable, ethical, and efficient future for work.
See all jobs

Job description

Job Title: IT Support Specialist

Job Type: Full-Time, Remote Colombia 🇨🇴

Schedule: 8am - 5pm PST

Position Summary

We’re seeking a highly skilled and motivated Remote IT Support Specialist to join our team. This role is critical in delivering exceptional IT support and technical expertise to our clients. The ideal candidate is well-versed in troubleshooting, has in-depth knowledge of Active Directory, Windows Servers, Office 365, and PowerShell scripting, and excels in remote communication and problem-solving.

Key Responsibilities

  • Technical Support:
    • Provide remote IT support for desktops, laptops, servers, mobile devices, printers, and other peripherals.
    • Troubleshoot and resolve hardware and software issues across various platforms, including Windows, macOS, and Android/iOS devices.
    • Utilize remote tools to diagnose and resolve issues promptly, minimizing client downtime.
  • Active Directory & Windows Server Administration:
    • Manage and maintain Active Directory environments, including user accounts, group policies, and security configurations.
    • Perform server administration tasks, such as monitoring, patch management, and troubleshooting Windows Server environments.
    • Configure and maintain file shares, print servers, and role-based access controls.
    • Assist with server migrations, disaster recovery planning, and implementation.
  • Office 365 Administration:
    • Manage Office 365 tenant environments, including user account creation, licensing, and deprovisioning.
    • Configure and troubleshoot Exchange Online, Teams, SharePoint, and OneDrive.
    • Assist clients with email migrations, data recovery, and retention policies.
    • Support and enforce security measures, including MFA and conditional access policies.
    • Educate users on best practices for using Office 365 applications effectively.
  • PowerShell Scripting:
    • Develop and execute PowerShell scripts to automate administrative tasks and enhance efficiency.
    • Create scripts for managing Active Directory, Office 365, and Windows Server environments.
  • Customer Service:
    • Deliver exceptional customer service by clearly communicating technical solutions to non-technical users.
    • Provide step-by-step instructions to clients to resolve issues independently, empowering them for future scenarios.
    • Maintain a high level of professionalism and patience during client interactions.
  • Documentation and Reporting:
    • Log all support requests, actions, and resolutions in the ticketing system.
    • Update and maintain internal knowledge base articles for recurring issues and solutions.
    • Generate and submit periodic reports on system performance, client satisfaction, and resolution times.
  • Continuous Improvement:
    • Stay up-to-date with emerging IT trends, tools, and techniques to enhance support services.
    • Proactively identify recurring issues and recommend long-term solutions.
    • Collaborate with team members to share knowledge and improve support processes.
Qualifications

  • Proven experience in a remote IT support role or similar technical support position.
  • Deep expertise in Active Directory administration, including managing users, groups, and group policies.
  • Strong experience with Windows Server administration, including troubleshooting, maintenance, and upgrades.
  • In-depth knowledge of Office 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Proficiency in PowerShell scripting for automating tasks and managing systems.
  • Familiarity with networking basics (DNS, DHCP, VPN, etc.).
  • Excellent problem-solving skills with the ability to work under pressure.
  • Strong verbal and written communication skills to interact effectively with clients and teammates.

Helpful Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA Server+
  • Microsoft 365 Certified: Office 365 Administrator
  • Microsoft Certified: Azure Fundamentals
  • ITIL Foundations Certification

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Active DirectoryWindows ServersMicrosoft Office 365Windows PowerShellTechnical SupportRemote OperationMicrosoft Security EssentialsAzure BlueprintsOffice 365 Administration

Other Skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Communication
  • Problem Solving
Are you interested?

IT Support Specialist Related jobs

See more IT Support Specialist jobs