We are searching for a suitable candidate to join our existing and rapidly expanding Managed Services Team, supporting and enhancing customer delivery. The role requires strong communication and organizational skills as well as “hands-on” client issue management, service support, service enhancements and client relations.
Your role will be to become a key player for the managed services department, whilst also offering support to our technical and sales teams, focusing on client or internal operational issues. You will become proficient with the Outpost24 suite of solutions and identify opportunities to improve and enhance the service and delivery model.
The role will be diverse and include area’s such as managed services and product expert. The role will not be confined to a single location and the successful candidate will enjoy some opportunities for international travel, performing on-site services to our expanding customer base where required.
Accounts & Responsibilities:
In your role as Cyber Security Analyst, your main tasks and responsibilities will include:
Customer Engagement
- Conduct advisory sessions with customers to address their security concerns, challenges, and objectives.
- Act as the technical point of contact for security-related queries during these sessions.
Threat Landscape Analysis
- Educate customers on the latest cybersecurity threats, vulnerabilities, and mitigation strategies.
- Tailor advice to align with industry trends and the customer’s specific sector.
Solution Design and Recommendation
- Assess customers' current security frameworks and provide actionable insights for improvement.
- Suggest appropriate tools, technologies, and methodologies to strengthen their security posture.
Collaboration and Communication
- Work closely with internal teams (e.g., engineering, product, and support) to address customer feedback.
- Ensure clear communication of complex technical concepts to diverse audiences, from technical staff to executives.
Compliance and Best Practices
- Advise customers on regulatory requirements and industry standards, such as GDPR, ISO 27001, or NIST.
- Promote adherence to security best practices tailored to their operational context.
Documentation and Reporting
- Maintain detailed records of advisory sessions, including customer challenges, proposed solutions, and follow-up actions.
- Provide Executive summaries to customers via their reporting on ways to improve their ways of working.
- Develop and present security health check reports and improvement roadmaps.
Expectations and Deliverables
Preparedness:
- Conduct pre-session research to understand each customer’s security environment and challenges.
Proactivity:
- Identify potential risks and opportunities for improvement before they become critical issues.
Follow-Up:
- Provide post-session summaries, actionable recommendations, and resources for implementation.
Customer-Centric Approach:
- Ensure all advice and solutions are tailored to the customer’s specific needs and constraints.
Skills & Experience
- Analytical and detail-oriented mindset.
- Strategic thinker with a client-centric approach.
- Resilient under pressure and capable of handling dynamic security challenges.
- Passionate about cybersecurity and driven to innovate in managed services.
- Deep understanding of cybersecurity frameworks, tools, and trends.
- Strong interpersonal and communication skills to build trust and effectively convey technical concepts.
- Experience in threat analysis, vulnerability assessment, and risk management.
- Knowledge of industry regulations and standards
- Must possess strong knowledge of security tools, technologies, and methodologies
- Should have hands-on experience with cloud security frameworks (e.g., AWS, Azure, GCP) and hybrid environments.
- 3+ years in cybersecurity roles, including consulting or advisory roles.
- Proven experience working in managed service environments or with multiple clients.
- Fluent spoken and written English, additional languages are also a nice to have.
Above all, we want to see someone who is an awesome team player – for us, attitude is everything!
But what's in it for you?
In return for your efforts, we can offer you:
- A competitive salary
- Enrolment in our pension scheme
- A fitness reimbursement according to the company policy
- A comprehensive set of tools, training, and coaching on the job
- An organizational culture founded on trust, respect, adaptability, and commitment, where your personal and professional development will be emphasized
- A flat organizational structure and lots of autonomy, you are not just a number
- A healthy work-life balance, so you can enjoy flexible work hours and a hybrid working environment if desired
- And so much more!
Did we manage to spike your interest? Then apply today and we will get back to your application as soon as possible!
As part of the recruitment process, you must be able to pass a background check to qualify for this position.
Don’t fulfil all the criteria? Studies have shown that women and people of color are less likely to apply to job openings unless they fulfil every single requirement. At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway!
