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Consulting Program Manager

Remote:

Full Remote

Experience:

Expert & Leadership (>10 years)

Work from:

Kansas (USA), United States

Offer summary

Qualifications:

7-10 years of program management experience, Proven success in IT service management, PMP certification required, Bachelor's or equivalent experience.

Key responsabilities:

Lead end-to-end program management for consulting projects
Act as primary contact for clients, managing relationships and expectations

Boutique Recruiting Human Resources, Staffing & Recruiting Scaleup https://www.boutiquerecruiting.com/

51 - 200 Employees

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Job description

Remote

Are you a strategic thinker and experienced leader ready to make a meaningful impact in the consulting world? A leader in customer experience solutions is seeking a Consulting Program Manager to oversee the successful delivery of consulting projects for high-value clients. In this role, you will lead end-to-end program management, including assessment, design, implementation, and optimization. You will also act as a trusted advisor to clients, manage cross-functional teams, and leverage IT service management (ITSM) frameworks to deliver measurable improvements. They are looking for a candidate with strong leadership skills, a proven track record in program management, and expertise in ITSM frameworks who thrives in a dynamic, client-focused consulting environment.

Consulting Program Manager Responsibilities

Serve as the primary point of contact for clients, building trusted relationships with key stakeholders
Develop program roadmaps, define milestones, and manage scope, budgets, and timelines
Assess current states, identify gaps, and guide clients in adopting ITSM frameworks
Design and implement standardized processes to improve efficiency and reduce risks
Identify and mitigate risks throughout the program lifecycle
Establish KPIs and provide regular updates to client leadership
Lead and mentor cross-functional teams, fostering collaboration
Support cultural and operational change initiatives, including training and coaching client teams

Consulting Program Manager Requirements

7 10+ years of program management experience, ideally within IT service management or IT operations in consulting
Proven success leading multi-year programs with measurable outcomes
PMP certification is required
Strong expertise in ITSM frameworks and familiarity with ITSM tools is a plus
Excellent leadership, communication, and client-facing skills
Bachelor s or equivalent experience
Growth mindset, ability to manage competing priorities, and strong interpersonal skills

Benefits