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Manager, Area Service - Richmond, VA

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
United States

Canon Medical Systems USA, Inc. logo
Canon Medical Systems USA, Inc. Large https://us.medical.canon/
1001 - 5000 Employees
See all jobs

Job description

This role supports the NE with the ideal candidate residing in or near Richmond, VA.

  • Effectively manage Area expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives.
  • Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel.
  • Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws.
  • Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team.
  • Coach Customer Engineers to effectively deliver customer solutions.
  • Determine Area technical training requirements and implement plans to achieve customer satisfaction and technical competence.
  • Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities).
  • Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses.
  • Ensures that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety and health laws.

,

  • Good knowledge of business practices and procedures.
  • Functional computer skills including spreadsheets and their applications, databases, Internet.
  • Proven ability to develop and maintain internal and external relationships.
  • Demonstrated ability to use tact and diplomacy to develop and maintain internal and external relationships.
  • 4 Year / Bachelor's Degree or Equivalent work experience in lieu of degree.
  • 2 years Management experience.
  • 5 years' experience in a high-tech service organization (preferably in medical imaging), at least 3 of which are field-based
  • This role supports the NE with the ideal candidate residing in or near Richmond, VA.
  • Range in $130, 000 base salary or DOE plus performance incentive with upside potential.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementTechnical TrainingBusiness NegotiationCustomer DevelopmentBusiness Operations

Other Skills

  • Management
  • Computer Literacy
  • Diplomacy
  • Problem Solving
  • Team Leadership
  • Communication
  • Tactfulness
Are you interested?

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