Associate Director of Operations (KIPCL)

Job Title 

Job Description

Position Summary

Kaplan International Pathways Canada (KIPCL) is a business unit within the Kaplan International organization, which in turn is part of Kaplan Inc., a Graham Holdings Company. We are growing rapidly in Canada, now with two university partners and exciting projects on the horizon. We are seeking an experienced operations professional to help build up and lead our day-to-day operations across partnerships and run point on strategic projects and expansion priorities in Canada.

As Associate Director, Operations, you will work closely with the Executive Director to build up and optimize daily operations across existing Canada partnerships, including with the University of Victoria and the University of Alberta. You will also lead on strategic projects related to Kaplan’s expansion in Canada, working with a number of teams, including our Global Marketing and Recruitment teams, with a close working relationship with the Director of Operations based in London. As a member of the Canada management team, you will also represent KIPCL on relevant committees and boards with both internal and external stakeholders.

Kaplan International is a global education leader, with offices and partners in more than 60 countries around the world. Our head office is in the UK, and Kaplan International Pathways Canada works very closely with our Australia and New Zealand (ANZ) businesses. This role can be situated anywhere in Canada and is a remote, work-from-home role with some travel required from time to time.

We welcome applications from those with experience gained from many sectors who can demonstrate their skills and approach are transferrable to Kaplan International Pathways.

Kaplan International Pathways has equity, diversity, and inclusion as core values. We welcome applications from suitable candidates, whatever their background, and especially from women and those who identify as Indigenous and minority ethnic who are underrepresented in our workforce at this level.

Key Job Responsibilities

• Supporting management of the operational and contractual requirements of Canada partnerships, including but not limited to joint governance meetings and strategic priority tracking.

• Positively contributing to partnership management in cooperation with the Executive Director, Head of Recruitment Strategy, and other senior leaders as required.

• Leading on relevant projects across Canada in close collaboration with relevant global teams, which could include new strategic projects within our university partners or otherwise related to expansion in Canada.

• Managing centrally positioned team members supporting KIPC broadly, including HR and Operations Associate, and others as we grow.

• Working closely with Head of Recruitment Strategy, Canada, to manage projects, liaise between global teams to implement strategy and initiatives, and provide support in achieving recruitment and partnership goals.

• Planning and supporting the annual activity of events in Canada as it relates to partnership management, agent management, staff visits, or as otherwise outlined.

• Working closely with relevant global teams to ensure best practices are adopted for operations, including identifying and creating plans for continuous improvement opportunities.

• Guardianship of relevant policies and standards as it relates to operations and regulation in Canada, in cooperation with global Quality Regulatory Standards teams and Executive Director, Canada.

• Other initiatives and duties as required from time to time.

Minimum Qualifications

• A post-secondary degree with a focus on human resources, business, or psychology

• 2-5 years of progressive operations and / or project management experience

• To be comfortable working autonomously and hands-on across multiple areas of a rapidly expanding organization in a start-up and faced-paced stage of maturity

• Experience creating policies and processes

• A strong and demonstrable commitment to student and customer-centred delivery

• Excellent relationship management, organisational, interpersonal and communication skills

• Experience working within and supporting policy frameworks and implementation

• Excellent teamworking skills, both as a leader and as a member of different teams

Preferred Qualifications

• Client management or client success experience is desirable

• Experience working in higher education is also desirable

• Project management accreditation or other equivalent qualification would be advantageous

Physical Requirements

• Sitting/Standing

• Lifting up to 20+ pounds 

• Carrying

• Grasping

• Reaching

• Visual Acuity

• Writing

• Speaking

• Listening

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Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.