Remote Ecommerce General Manager

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Job Title: Remote Ecommerce General Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $4,000 - 5,000 USD/month depending on experience paid via wire transfer

Schedule: Monday - Friday, 9:00am to 5:00pm Eastern Time zone

Job Overview:

Our client's ecommerce business is a fast growing, industry leading nutraceutical product company. Operating remotely, they strive to combine exceptional customer experiences, and standout products across sales and marketing channels. We’re seeking a dynamic General Manager to lead our client's operations, drive growth, and ensure operational excellence in a remote-first work environment.

The General Manager will oversee all aspects of our ecommerce operations, including strategy development, team leadership, financial performance, and operational efficiency. This role requires a strategic thinker with a proven track record in ecommerce, remote team management, and growth-oriented leadership.

Responsibilities:

• Strategic Leadership:
• Develop and implement a long-term strategy for business growth, profitability, and market leadership.
• Analyze market trends, customer behavior, and competitive dynamics to identify opportunities and challenges.
• Operational Management:
• Oversee daily operations, ensuring all departments (marketing, sales, customer service, logistics) meet performance standards.
• Optimize supply chain, inventory, and fulfillment processes for efficiency and cost-effectiveness.
• Implement best practices for remote team collaboration and productivity.
• Financial Oversight:
• Manage budgets, forecasts, and financial reporting to ensure profitability.
• Identify cost-saving opportunities and revenue growth strategies.
• Team Leadership:
• Build, lead, and mentor a high-performing, diverse remote team.
• Foster a positive, inclusive, and collaborative company culture.
• Establish clear goals and performance metrics for all team members.
• Customer Experience:
• Champion a customer-first approach across all business functions.
• Continuously improve the online shopping experience through UX enhancements, streamlined processes, and responsive customer support.
• Technology and Innovation:
• Stay updated on ecommerce technologies and trends to ensure the platform remains competitive.
• Work closely with the tech team to implement necessary upgrades and innovations.
• Compliance and Risk Management:
• Ensure compliance with local and international ecommerce regulations.
• Mitigate risks related to data privacy, cybersecurity, and operational processes.

Qualifications, Skills and Key Competencies:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• 3+ years of experience in ecommerce management or a related role.
• Proven track record in growing online businesses and leading remote teams.
• Strong understanding of digital marketing, SEO, and ecommerce platforms (e.g., Shopify).
• Exceptional analytical, problem-solving, and decision-making skills.
• Outstanding leadership, communication, and interpersonal abilities.
• Knowledge of global markets and cross-border ecommerce is a plus.

Benefits:

• Competitive PTO
• Time off for holidays
• Will work directly with the two owners, who have started or run 10 businesses between them