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Digital Technical Specialist at ORMCO / SPARK - Based Remote in France

Remote: 
Full Remote
Contract: 
Full time
Work from: 
France

Offer summary

Qualifications:

Dental Technician or Dental Hygienist diploma preferred., Experience in dental/orthodontic industry considered., Technical proficiency with digital products required., Native French and fluent English needed..

Key responsabilities:

  • Provide technical support and training to customers.
  • Diagnose and resolve issues related to digital products.
Envista Holdings Corporation logo
Envista Holdings Corporation Medical Device XLarge https://www.envistaco.com/
10001 Employees
About Envista Holdings Corporation
We know that dental professionals do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end. At Envista, we are uniquely positioned to be this champion. Our differentiated combination of continuous improvement, a bias toward action and innovation, and a deep respect for the professionals we serve embolden us to champion dental professionals like no one else can. Our comprehensive product portfolio covers an estimated 90% of dentists’ clinical needs for diagnosing, treating and preventing dental conditions as well as improving the aesthetics of the human smile. We believe true champions lift each other up, and we are looking for new champions to join our team. If you believe, champions do more than win, they stand for something bigger, you can build a meaningful career at Envista. If you believe champions work to be their best, help others be theirs, show up every day to make a difference, and celebrate the differences in others, let’s talk. Are you a champion? Learn more at www.envistaco.com. Together, we can do amazing things. Envista Holdings Corporation is an independent, public company that launched in the second half of 2019, and is one of the largest global dental products companies, with a differentiated portfolio including dental implants, orthodontics, and digital imaging technologies. [This communication is for informational purposes only and shall not constitute, or form a part of, an offer to sell or the solicitation of an offer to sell or the solicitation of an offer to buy any securities.]
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Job description


Job Description:

The Digital Technical Specialist role at Ormco/Spark will be a part of our Dental Digital department and will preferably work remotely from France. The role focuses on providing excellent operational and customer support to Dental professionals within France and EMEA. With an emphasis on our Clear Aligner SPARK. The successful candidate will be responsible for the initial doctor Onboarding, the technical support of digital orthodontic cases, as well as providing remote support with the installation, and training of our Dexis-branded intra-oral scanner (IOS).

Primary duties:

  • Provide remote in-depth training, education, onboarding and technical support to customers and local teams for SPARK, IOS, ODB, Insignia, Memotain and future products in the Ormco portfolio.

  • Diagnose and resolve complex technical issues related to our digital products or services, ensuring timely resolution and customer satisfaction.

  • Scheduling technical follow up with doctors.

  • Support customers by phone, email and/or remote support. In some cases, may be required to visit the customer onsite.

  • Provide IOS demonstration and/or installation and training at the Doctor’s practice when required.

  • Accurately document customer interactions, issues, and resolutions in our CRM ticketing system, and provide regular reports to the Team Manager on recurring or critical problems.

  • Perform remotely Onboarding for new/current doctors.

  • Assisting the field teams in case of peaks/necessity.

  • Foster positive customer relationships by delivering exceptional customer service, building trust, and ensuring customer loyalty.

  • Collects/reports product improvements or ideas to the Product team.

  • Maintain internal knowledge through articles, SOPs, and templates.

  • Understands and support the company's policies and procedures to provide proper and effective support to our customers.

Job Requirements:

  • Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry

  • Prior experience within the digital/medical industry will also be considered

  • Experience in dental/orthodontic industry including understanding of digital workflow and manufacturing processes will also be considered.

  • Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.

  • Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.

  • Excellent organizational skills

  • Proactive, self-sufficient, with a strong team-oriented mindset

  • Enthusiastic, logical, and creative thinker

  • Native level of the French language, fluent level of the English language. Any other European language would be a plus.

PLEASE SUBMIT YOUR CV IN ENGLISH

LI-Remote

LI-EU

LI-Hybrid

IND123

Operating Company:

Spark

The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Required profile

Experience

Industry :
Medical Device
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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