Senior Manager Post Market Surveillance - Remote

Our mission

At Corza Medical, our mission is to champion surgical providers with remarkable service and exceptional products that save time, money, and effort. We are a passionate team guided by our core belief that you should never have to choose between performance, value, and a quality customer experience. We are here to support you every step of the way.

Our brand promise

We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.

• Remarkable service: A seamless, personal process designed around you and your needs.
• Trusted performance: Our product family is the result of years of experience championing surgeons and listening to their expertise.
• Outstanding value: No matter the surgical specialty, we deliver quality products for all markets.
  
  

Our people promise

Excellence is our Specialty and what makes us successful is our people. We are committed to fostering a positive, empowering and growth-oriented environment where all team members are encouraged to share their opinions and ideas. That means you will work alongside an accomplished and highly collaborative team that inspires commitment to our goal in attaining excellence in everything they do.

Job Purpose Summary

• The Senior Post Market Surveillance Manager will ensure processes related to complaint handling, adverse event reporting, and complaint investigations are established and implemented according to regulatory requirements. This role leads the execution and reporting of root cause investigation, evaluation and reporting of product and process risks and their impact, and adverse event due diligence through a team of post market surveillance professionals and customer complaint quality assurance engineers.
  
  

What you will do

• Responsible and accountable for Corza’s Post Market Surveillance process for the assigned business unit(s).
• Leads the Post Market Surveillance team to achieve product complaint management requirements and regulatory needs.
• Tracks, measures, and escalates complaint handling metrics to understand product quality improvements.
• Works closely with the global team of technical and commercial personnel to implement product and process improvements aimed at complaint reduction and product quality improvements impacting different sites and quality systems.
• Responsible for Adverse Event reporting process and due diligence for the products supported.
• May interact with customers and product users in domestic and global environments.
  
  

What You Will Need

• Bachelor’s degree or similar work experience.
• 15+ years of experience is Post Market Surveillance areas and processes in Medical Device or regulated environments.
• Proven record implementing and maintaining complaint handling processes.
• Adept and experienced in managing compliance to regulatory agencies.
• Proven leader of post market surveillance teams to manage customer facing communications, complaint investigations and adverse event reporting.
• Understanding of risk management as it pertains to the lifecycle of a medical device.
• Domestic or International up to 10% of the time.
  
  

What we value

• Customer First - We deliver extraordinary experiences.
• Accountability - We do what we say.
• Integrity - We do what is right.
• Inspired - We love what we do.
• One Global Team -We before me, always.
  
  

Join us today and Excel@Corza !

A reasonable estimate of the current pay range for this role is $130,000 - $165,000. Further, pay that is offered is based on geographic location, internal equity, market data, applicant’s job-related skills, commensurate experience, required licensures, certifications and certain degrees.

Corza Medical offers a competitive benefits package including medical, 401K, vacation and sick time, paternal leave and other benefits.

Corza Medical is an equal opportunity employer. Corza Medical evaluates qualified applicants without regard to race, color, marital status, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, veteran status or other protected characteristics.