Job Title:
UX Lead Designer
Job Description
En We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
At CONCENTRIX CATALYST we create and build customer experiences for the most recognized brands in the world. Our Experience Design team is continuing to grow and we are looking for passionate, quick-thinking designers to join us. You will use your skills to solve business problems as a consultant and you will also work closely with small, tight-knit teams and build your craft by being exposed to a variety of clients and projects – from pure user-centered research and design to working inside Agile development teams to deliver innovative and functional UI.
Who you are:
- A skilled and passionate designer who has a strong background in human-centered design, user research, and visual design.
- You have a point of view and can effectively present your vision and defend your designs.
- You are a problem solver. You find opportunity in user insights, inspiration in business goals, and possibility in technology.
- You have an entrepreneurial spirit. You are eager to learn and are excited by the opportunity to wear many hats.
What you’ll do:
Act as a UX lead on key projects and clients by bringing human-centered methodologies and processes to the creation of digital solutions
- Translate user needs and business goals into design requirements. Assist in design planning and execution.
- Collaborate with a team of clients, designers, and consultants to define and document requirements, overall user experience vision on projects, and recommend strategically sound solutions to meet client’s business needs.
- Communicate and articulate your design artifacts and vision clearly to internal teams and clients.
- Things you’ll make:
- Direct the creation of various design artifacts, including sketches, user journeys, user flows, wireframes, prototypes, site maps in a rapid, iterative fashion.
- Direct the creation of hi-fidelity comps, and responsive prototypes for both web-mobile and desktop.
- Oversee and direct the inclusion of customer- and user-research to inform all of the work we do
- Develop and execute workshops (virtual and physical) with senior-level client stakeholders
- Drive the vision for the customer experience across channels, creating compelling design artifacts that demonstrate customer- and client-value, including experience vision stories, journeys, CX roadmaps
As a Design Lead, you will also:
- Help drive pitches and new business pursuits, including the creation of artifacts that drive storytelling and vision.
- Collaborate with discipline leads to scope projects and engagements
- Act as a facilitator and leader as needed – someone who can easily lead design projects, as well as executive-level client work sessions
- Provide expert counsel on best practices for user research, interaction design, usability and user engagement
- Demonstrate expert-level achievement in at least 5 of the following areas:
- Retail and Direct-to-Consumer
- Healthcare
- Transportation
- Telecom, Media or Technology
- UX Research
- Mobile App Design
- IA and Taxonomy
- Voice/Conversational UI
- Data-driven design
- Motion design
- Emerging platforms
- Design Strategy
- Product Design
- Brand Strategy and Expression
- Digital Strategy
- Inclusive Design
- Loyalty and Membership programs
- Enterprise-scale, digital products
What we look for:
- A strong portfolio that both demonstrates your craft and effectively communicates your design process
- Proficiency with design software such as Sketch, Invision, and Adobe Creative Suite
- Strong understanding of responsive design, UI patterns, layout, typography, and color.
- Thrive in a fast-pace environment, working across multiple teams & projects simultaneously.
- Ability to travel as needed for project kickoffs and client presentations – typically less than 30%.
- Strong communication, presentation, and storytelling skills
- Two plus years of relevant experience
Job Location:
Argentina Work-at-Home
Colombia Work-at-Home
Uruguay Work-at-Home
Chile Work-at-Home
Ecuador Work-at-Home
Paraguay Work-at-Home
Brasil Work-at-Home
#LI-Remote
#Argenitna
#Colombia
#Brasil
#Peru
#Uruguay
#Ecuador
#Paraguay
#ConcentrixCatalyst
Location:
ARG Work-at-Home
Language Requirements:
Time Type:
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