Anti-Abuse Compliance Analyst

Job Title: Anti-Abuse Compliance Analyst

Location: Remote

Position Type: Full-time

Reports To: Kerry Ramirez, Current Director Key Accounts/Compliance

About Us: Solera Holdings is a leading provider of software solutions for the automotive aftermarket industry. We specialize in offering innovative, subscription-based tools and services to help businesses streamline operations, enhance customer experience, and drive profitability. As we continue to grow, we are looking for a detail-oriented and proactive Account Compliance Specialist to join our team and help ensure the integrity of our subscription-based accounts.

Job Summary: The Anti-Abuse Analyst will analyze usage reports and abuse trends, identify fraudulent activity, enhance security workflows, and work with teams to mitigate risks. Key duties include data analysis, developing abuse prevention strategies, and collaborating with product and engineering teams to improve user safety.

The Anti-Abuse Analyst will play a critical role in detecting, preventing, and addressing illegal and unauthorized usage of subscription-based accounts. This position involves identifying abuse patterns, setting account limits, and resetting accounts to mitigate fraud or unauthorized access. The role also requires direct communication with legitimate customers and unauthorized users, ensuring account security and resolving issues through re-contracting and upselling initiatives. Additionally, the specialist will monitor online platforms for illegal sales of the company's software, collaborating with relevant companies to remove illegal advertisements and take down infringing listings. The ideal candidate will possess strong communication skills, the ability to work collaboratively within a team, and proficiency in Microsoft Office products.

Key Responsibilities:

Account Monitoring & Detection:
Detect and address instances of illegal and unauthorized usage on subscription-based accounts. Implement account limits and resets as necessary to maintain compliance and prevent abuse.

Account Management:
Reset compromised accounts and issue new temporary credentials to ensure customers’ access is restored securely.
Re-contract accounts and promote upselling opportunities where applicable. using our Compliance sales model.

Customer & Unauthorized User Communication:
Communicate effectively with legitimate customers to resolve issues and manage account status. Proactively reach out to legitimate customers and explain the situation regarding the unauthorized use.
Communicate with unauthorized users to inform them of their violation and direct them to cease their access.

Online Monitoring & Reporting:
Conduct regular checks on online marketplaces and forums for illegal sales or distribution of the company's software.
Collect evidence of illegal distribution and report findings to appropriate authorities, and legal teams.

Collaboration & Team Support:
Collaborate with internal teams to identify trends and refine strategies for abuse detection and prevention.
Support the compliance team with ongoing investigations and report escalations.

Documentation & Record Keeping:
Maintain clear and accurate documentation of interactions and resolutions related to account abuse and unauthorized sales.
Ensure all actions are compliant with company policies and legal requirements.

Skills & Qualifications:

Education & Experience:

Bachelor’s degree in business, Information Technology, or a related field preferred

Minimum of 2 years of experience in account management, compliance, or a similar role, ideally within the software or automotive aftermarket industries.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.

Experience using our sales of subscription management or CRM software is a plus.

Working knowledge of the internet and basic IT/account limit setting a plus.

Communication Skills:

Strong written and verbal communication skills with the ability to articulate complex issues clearly and professionally to both customers and unauthorized users.

Experience in conflict resolution and customer service is an advantage.

Analytical Abilities:

Detail-oriented with strong problem-solving skills.

Ability to conduct investigations and analyze data to identify trends in illegal or unauthorized account usage.

Monitor market trends, attend trade shows, and communicate future compliance needs to management.

Legal & Compliance Knowledge:

Understanding of basic internet security practices and compliance regulations in the software industry.

Experience with reporting illegal online activities to authorities is a plus.

Key Competencies:

Ability to work independently and as part of a collaborative team.

Strong attention to detail and commitment to ensuring the integrity of subscription-based services.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Professional demeanor and discretion when dealing with sensitive customer information and compliance issues.

Why Join Us?

Be part of a fast-growing company in a dynamic and exciting industry.

Work in a supportive, team-oriented environment that encourages professional growth.

Competitive salary and benefits package.

Opportunities for career advancement as the company continues to expand.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.