Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Step into the role of Account Manager - CRLTC and take charge of managing and supporting one of three pivotal areas: Long Term Care (LTC) customers, Buying Group support, or Community Retail support for district directors and sales teams. We’re looking for a dynamic individual who excels in relationship management, ensures compliance, and actively supports sales efforts within their assigned segment.
If you are a collaborative team player with a passion for driving success and fostering strong partnerships, this is the perfect opportunity for you to make a meaningful impact!
Long Term Care (LTC) Customers:
Develop and maintain long-term relationships with LTC customers.
Serve as the primary point of contact for day-to-day operational needs of LTC accounts, understanding their needs and ensuring high customer satisfaction.
Monitor and report on the activities and performance of LTC accounts to upper management.
Coordinate with internal teams to resolve issues and ensure seamless service delivery to LTC customers.
Identify growth opportunities for LTC accounts and assist in the development of strategies to capitalize on these opportunities.
Prepare and participate in Strategic Partnership Reviews (SPRs) to evaluate account performance and identify opportunities for improvement and growth.
Provide onboarding support for new LTC accounts/customers to ensure a smooth transition and integration.
Maintain strong relationships with the CRLTC sales team to ensure alignment and effective communication.
Buying Group Support:
Act as a liaison between external buying groups and internal cross-functional teams.
Coordinate contract updates and perform regular validation of account setups to minimize exposure due to inaccuracies.
Manage monthly and quarterly rebate reviews, approvals, and tracking, and assist with issue resolution.
Develop and maintain standard operating procedures for buying groups to ensure compliance and operational efficiency.
Enhance the profitability of buying group memberships through program utilization reviews and best practice sharing.
Prepare and participate in Strategic Partnership Reviews (SPRs) to evaluate account performance and identify opportunities for improvement and growth.
Coordinate with internal teams to resolve issues and ensure seamless service delivery to buying group customers.
Provide onboarding support for new buying group accounts/customers to ensure a smooth transition and integration.
Maintain strong relationships with the CRLTC sales team to ensure alignment and effective communication.
Community Retail Support:
Serve as the primary point of contact for day-to-day operational needs of community retail accounts, understanding their needs and ensuring high customer satisfaction.
Monitor and report on the activities and performance of community retail accounts to upper management.
Coordinate with internal teams to resolve issues and ensure seamless service delivery to community retail customers.
Identify growth opportunities for community retail accounts and assist in the development of strategies to capitalize on these opportunities.
Provide onboarding support for new community retail accounts/customers to ensure a smooth transition and integration.
Maintain strong relationships with the CRLTC sales team to ensure alignment and effective communication.
Performs other duties as assigned
Requirements:
Bachelor’s degree in business administration, sales, marketing, healthcare management, or a related field.
Minimum of five (5) years of directly related and progressively responsible experience in account management, sales, or a similar role.
Experience in the pharmaceutical or healthcare industry is preferred.
Strong interpersonal skills; ability to develop and maintain cooperative working and business relationships.
Excellent organizational, analytical, problem-solving, and time management skills.
Strong written and verbal communication skills.
Thorough knowledge of pharmaceutical products, programs, and services.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Self-motivated, able to work independently under general direction, and handle sensitive and highly confidential information with discretion.
Ability to resolve issues quickly and efficiently, and escalate issues when appropriate.
Ability to be flexible and work well under pressure of deadlines.
Strong customer service skills and the ability to ensure a positive customer experience.
Travel will be based on supported customer segment and communicated with the candidate prior to accepting the role.
Ability to handle multiple projects and priorities simultaneously.
Demonstrated project management skills, including the ability to lead, manage, and support multiple projects with diverse scopes in a cross-functional environment.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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