Operations Support Specialist (Home-based either Madrid or Barcelona)

About the Business 

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our, Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. 

You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/. 

About our Team 

Are you looking to join an industry-leading sales organization? Our sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. You will be joining a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market. 

About the Role 

The Operations Support Specialist is responsible for the analysis and understanding of all types of operations issues and processes. Analysis will be used by management for Alliance operations improvement needs, process assessments, partner alignment coordination etc. Incumbent is responsible for researching, analyzing and evaluating data from a variety of sources; auditing the performance of internal systems and teams, processes and products within the department and making recommendations to management based on their findings. This incumbent will function as an escalation point of contact/liaison and resource for the Alliances teams but may have added responsibilities for the larger global organization. 

Responsibilities 

• Contributes on identifying gaps in specific markets and work with matrix structured teams on closing the gaps 

• Participates in proactive development, analysis and implementation of initiatives that respond to changing business needs. 

• Identifies operations trends, issues/opportunities for future planning and impacts; effectively translates data findings into actionable business information and communicates data and relevant findings to appropriate parties including presenting concepts and information to various audiences such as internal customers, operations staff and management and assists with implementation as appropriate. 

• Identifies root cause issues and collaborates with internal teams, operations staff, and management to determine resolution and recommend alternatives to management to achieve desired department objectives based on findings and data available. 

• Work in close partnership with a range of teams (Market Planning, Products, Customer Education/Support/Experience, and as a cultural change agent to develop, design and implement operational improvements that would positively impact all the global business)6. Applies solid knowledge and understanding of the steps in the sales cycle, onboarding and fulfillment process and Go To Market activities. 

• Assist senior team members and management with process improvement/efficiency related initiatives 

• Performs additional operational and/or other projects, functions and duties as assigned. 

• Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation. 

• Developing and maintaining relationships with the sales team , key customers and stakeholders 

• Identifying opportunities for process improvements within the sales team and implementing best practices. 

Requirements 

• Bachelor’s degree or equivalent work related experience 

• English is mandatory – 2nd language is a plus 

• Strong business acumen, strategic and analytical skills 

• Previous experience in sales, project management, business operations or sales support is a plus 

• Ability to apply knowledge and understanding of data and process analysis and/or equivalent project analysis experience 

• Solid problem solving skills for analysis, proven successful results in determining the impacts of changes, and drawing valid conclusions based on applying sound logic and analysis.  Translate and communicate findings effectively and successfully into actionable business information 

• Be able to demonstrate a comprehensive understanding of sales processes and procedures. 

• Have experience working with CRM systems and other sales tools. 

• Be able to work independently and prioritize tasks effectively. 

• Have excellent communication and interpersonal skills. 

• Be able to analyze data and generate reports using Microsoft Excel or similar software. 

• Be detail-oriented and able to manage multiple projects simultaneously. 

• Have a dedicated customer service focus and a determination to achieve outstanding outcomes.