Cloud Monitoring/Tier 1 Co-op - Fall 2025

Company

Cox Communications, Inc.

Business Operations

Co-op – Technical

Individual ContributorCan work remotely anywhere in the specified country

No

Day

Compensation

Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Overview

The Co-Op opportunity in our Network Operation Center (NOC) on the Public Cloud Team will be responsible for ensuring all client systems are appropriately monitored, identifying and remediating client issues during health checks, and interfacing with clients on RapidScale’s monitoring processes.

Qualifications For a Co-op:

• Must be enrolled in a related degree program for all 3 Co-op rotations: Fall 2025, Summer 2026, Spring 2027
• The first rotation is full time where 3-4 class hours are allowed. The 2nd and 3rd rotations have the possibility of being part- time while in school.

 

Essential Duties And Responsibilities

Manage and maintain remote monitoring and management systems

Onboard and offboard clients and agents

Troubleshoot and resolve issues with remote agents

Perform and remediate issues identified from routine client health checks

Provide thorough and excellent technical support to clients as needed

Use our performance monitoring tools to triage alerts, dashboards, and conduct data trend analysis

Employ customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution

Provide technical solutions to a wide range of difficult problems. Create, develop and tweak documentation

Work closely with the monitoring operations teams, production support, performance test teams, operations, application owners and application owners to deliver best-in-class monitoring

Support day to day administration, maintenance, and management of monitoring tools

Ensures monitoring products and integrations are functioning correctly and works with owners to modify as required

Monitor the responsiveness and availability of critical systems for our customers and internal systems

Act promptly to events and alerts to resolve potential issues and operational risks

Check dashboards and coordinate the resolution of incidents

Continuously analyze platform behavior and give recommendations for improvements based on facts to support all aspects of the day-to-day operations

Participate in continuous improvement initiatives to enhance client service, efficiency and reliability

Follow procedures to detect issues and troubleshoot accordingly

Write and maintain up-to-date technical documentation related to the position

Participate actively in incident and problem management

 

Desired Experience And Skills

Familiarity with Remote Monitoring and Management tools

Familiarity with Cloud and hybrid infrastructure is preferred

Familiarity/interest with Microsoft Windows patch management

Familiarity with using service request ticketing systems, preferably JIRA and/or ServiceNow

Innovative thinker, able to identify problems and develop creative solutions

Passion and drive for outstanding results

Technical experience working with Microsoft and Linux environments

Strong organizational and time management skills

Excellent verbal and textual communication skills

Interest in creating technical documentation

Ability to provide monitoring tool infrastructure recommendations

 

Successful contributors at RapidScale display the following personality traits:

They’re intensely curious while displaying analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness

They display strong communication and presentation skills, both oral and written and are comfortable with individual and group presentations

They have cultivated strong interpersonal skills and have experience initiating and building positive relationships

They are comfortable within a rapidly changing technical environment and are comfortable with ambiguity

 

What makes this an exciting opportunity?

Working at a high-growth company is exciting on many levels.  You’ll have wide latitude to grow your technical skills and the company actively encourages learning.  You’ll find unusually broad opportunities to expand your knowledge and grow your career.  New ideas and lateral thinking are the norm and you’ll find your team and other cross-functional groups are receptive to them, because everything you do here is visible and matters.  We are in an industry that is constantly evolving and growing, and the pace-of-change creates exponential areas of growth opportunity - both personally and professionally.

Don’t miss out on the first steps toward your future. Apply today! 

Intern/Co-Op sessions are considered temporary employment. No full-time employment commitments are made. However, depending on our business needs, some interns may be considered for a full-time position following the conclusion of the session conditioned upon the intern graduating from their academic program and being available to commence full-time employment at a specified time.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.