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Technical Analyst (Certinia)

Remote:

Full Remote

Contract:

Full time

Work from:

United Kingdom

Offer summary

Qualifications:

Experience with Certinia PS Cloud, Business analysis for large-scale projects, End to end software development lifecycle experience, Understanding of PMO and PPM tools.

Key responsabilities:

Running workshops with stakeholders
Documenting and prioritizing business requirements
Conducting User Acceptance Testing
Presenting findings to senior stakeholders

Bell Integration - Driving Digital Transformation http://www.bell-integration.com

501 - 1000 Employees

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Job description

Overview:

The focus of this role is to work with key business stakeholders within Marketing, Sales, Pre-Sales, Operations, Vender Alliance, and Finance to understand key business processes and articulate business needs through prioritised requirements.

This role will be focused on the processes within Lead to Cash, mapping process and requirements to Certinia Professional Services Cloud features and driving implementation of new technical and automated solutions.

Responsibilities:

Running workshops and observing users in action
Determining the present and future business processes
Facilitating the discussion of requirements among stakeholders and documenting requirements to provide data driven recommendations.
Gathering intelligence from managers and operational staff to bring the true business needs to light.
Gaining consensus of the real needs and map this to existing technology and tool support highlighting gaps and opportunities
Analysis of data and how it is used by the stakeholders.
Setting a shared vision and objectives and presenting findings and recommendations to senior stakeholders
Create a backlog or prioritised requirements from which to develop and test against
Coordinating User Acceptance Testing and support training, roll out and adoption.

Qualifications:

Essential:

Has led business and technical analysis for all or parts of large-scale projects and programmes
End to end software development lifecycle experience with at least 3 projects involving the rollout or significant enhancement of Certinia PS Cloud (services quoting, resource management, project delivery and billing events) and all related modules
Understanding of the pre-sales / quote and billing process for products and services
Formal Certinia PS Cloud training / certifications
Understanding of the PMO and PPM tools and use
Proven experience of system replacement projects where continuity of service is critical
Knowledge and understanding of Business Process Mapping and Value Chains
Business Analysis and requirements prioritisation techniques
Use of various elicitation techniques
Communications and stakeholder management

Desirable:

Formal Business Analysis certifications / qualifications
Worked on Implementation / enhancement projects for Sales Cloud and/or Salesforce CPQ
Experience in implementation of any product quoting and approval tool.