Organ Placement Specialist MTF

Overview:

MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities.

Our colleagues include:

• Statline: a division of MTF Biologics, provides specialized communications and technology expertise to organ, tissue, and eye procurement organizations, as well as the hospital and patients that they serve.

Our goal is simple–do what's right for patients, surgeons, tissue donors, and their families through our guiding principles.

The Organ Placement Specialist (OPS) is responsible for coordinating all aspects of organ transplantation including contacting recipients for wellness checks, through organ implantation at the transplant center facility during business and non-business hours including weekends and holidays. Acts as a liaison between our transplant center partners and various organizations including but not limited to OPOs, HLA staff, Operating room staff and medical transportation companies.

• Responsible for screening organ offers against transplant center specific criteria.
• Responsible for responding to incoming local/import organ offers from Organ Procurement Organizations through United Network of Organ Sharing (UNOS).
• Responsible for receiving both initial and update calls, collecting data regarding organ offers to determine if the offer meets transplant center criteria and is suitable for transplant. Once suitability is determined the OPS communicates with the transplant surgeon, physician, or transplant coordinator to discuss the organ offer and/or recipient information. Directives provided by the transplant center team is followed and the OPS proceeds with the organ offer.
• Responsible for placing outbound calls to conduct medical interviews
  (wellness check) with wait listed transplant patients per client protocol and when appropriate documents the wellness check in the patient EMR as well as proprietary software
• Responsible for triaging transplant center patient calls. These calls are triaged and routed to the appropriate party.
• Responsible for attending OPS meetings as well as transplant center specific meetings/trainings as requested.
• Responsible for interacting with OPOs, transplant coordinators, transplant surgeons, physicians, anesthesia, HLA staff, etc ... to facilitate the recovery of an organ as well as the recipient surgical case. 
• Responsible for responding to incoming calls from OPO staff, surgeons, transplant coordinators and other parties.
• Answers incoming calls in a timely and professional manner.
• Listens and responds to organ offers through the guidance and criteria put in place by the transplant center partner.
• Follows computer prompts to complete referral message and organ import
  offer process accurately.
• Obtain necessary medical information regarding organ offer from the automated UNOS notification via phone/email and documents/records information clearly and concisely.
• Place appropriate outbound calls to involved agencies per client protocol.
• Relays all known information to appropriate persons/agencies on cases status.
• Documents organ import offers and contacts necessary personnel in a timely
  manner
• Receives and evaluates all organ offers per client protocol for transplant. This includes organ specific clinical evaluation, test results, physical descriptions and specific requirements as outlined by client.
• Conducts any required outbound communication with including but not limited to OPO's, HLA lab, transplant coordinators, transplant surgeons or recipients related to active organ placement cases until such time as a decision to accept or decline the offer is reached.
• Demonstrates proficiency related to process or quality investigations and communication of findings to supervisor/manager.
• Maintains and advances technical skills through professional education and training thereby increasing the effectiveness of the department.
• Perform training and mentor other Organ Placement Specialists
• Responsible for performing all aspects of organ offer coordination in accordance with Statline SOPs and in compliance with all company policies and standards as well as those of applicable regulatory bodies.
• Responsible for assisting on special projects and performs additional duties as assigned.

• High School Diploma/G.E.D.
• 3 Years Medical background or training (EMT, Paramedics - 3 or more years of experience, LPN, RN, EMS dispatcher. 
• Medical background or training required
• 2+ years in the field of organ donation preferred
• CTP, CCTC and/or CPTC certifications preferred
• Completion of course work related to Human Anatomy and Physiology preferred Motivated self-starter with the ability to work autonomously and/or in a team environment. Demonstrated proficiency with technical and business writing skills.
• Ability to work in a flexible environment
• Strong customer service, conflict resolution and communication skills required.
• Ability to type a minimum 30 wpm required.
• Effectively multi-task and problem solve issues
• Adapt to change quickly while meeting organizational goals required
• Proficient in Microsoft Office Suite.
• Strong sense of independence and ability to learn in a remote/virtual environment.