Lead Product Designer

About Great Question

Great Question is the all-in-one customer research platform for understanding your customers. Run interviews, surveys, and prototype tests while using AI to analyze it all in one place.

We’re a well-funded, seed-stage startup backed by Y Combinator and Funders Club, working with some of the most innovative companies in the world like Gusto, Experian, Canva & Brex.

We’re post product-market-fit but pre-Series A: the perfect time for an ambitious operator to join a fast growth startup.

Role overview

As a Lead Product Designer at Great Question, you will play a pivotal role in leading the design of comprehensive product areas. The work will include a balance of tactical improvements to existing experiences, larger re-designs of existing experiences, and designs for net new capabilities.

This role requires a deep understanding of user experience principles, design taste, product sense, research aptitude, and the ability to work collaboratively across teams to deliver elegant and effective solutions to customer problems that drive our business forward.

What you’ll do

• Lead design work for complex problem spaces from inception to launch

• Help set and raise the bar for design quality

• Work across multiple workstreams, ensuring design consistency and quality

• Collaborate on, or sometimes lead, the shaping of product requirements that you’ll design

• Participate in design critiques and coworking sessions with other designers

• Conduct user research and usability testing to evaluate design decisions

• Collaborate closely with engineers, project managers, and other stakeholders

• Leverage and contribute to our design system

What we’re looking for

• 7-12 years of experience in software product design with a strong portfolio.

• Experience in B2B SaaS working with large enterprise customers.

• T-shaped designers, expertise in one core area of design with strong skills in other areas of design.

• Interest and ability to run research to evaluate your design decisions.

• Excellent communication and presentation skills.

• Proficiency in design and prototyping tools (we use Figma).

• Strong collaboration skills to work with cross-functional partners.

• Strong leadership skills and a passion for user-centered design.

Why join Design at Great Question

• Lead end-to-end designs

  • Given the size of our team, you’ll be responsible for everything from the early concepting through high-fidelity prototyping and visual design. You’ll also be responsible for running your own research on your designs.

• Lead large product areas

  • You’ll be responsible for large product areas that you can focus on over a stretch of time, becoming a subject matter expert and thought partner to product + engineering.

• Ship designs regularly

  • Our company is constantly trying to strike the right balance of high quality designs delivered with velocity. You’ll be expected to ship solutions to customer problems regularly while simultaneously thinking holistically about the design as a system.

• Dogfood the product you design

  • We’re building a research tool for researchers, designers and product managers. Use our tool to conduct your own research to inform your designs.

• Help shape the design culture

  • You’ll be the 4th designer on the team, with a unique opportunity to help shape the design culture and rituals in the early days.

• Help shape and influence the product strategy

  • Product Designers at Great Question are able and expected to be impacting product strategy as well as helping shape the product work. You’re not just given a set of requirements to design – you’re helping or leading the definition of those requirements. 

• Work where Design is highly valued and baked into operations

  • Product strategy and shaping discussions include leaders from Design alongside Engineering, Product and Founders (CEO / CTO). 

  • Design has an equal voice and you’ll never have to “sell the value” of design to leadership.

  • In fact, 2 of the earliest hires at the company were 2 designers (employee #2 and #4), indicating how much the Founders value design.

• Collaborate with Sales and Success to discover customer needs

  • Designers at Great Question are often asked to provide artifacts (e.g. a prototype) or help improve designs of sales enablement tools.  This puts us in a unique position to assist the sales process in closing a deal, or assist the success process in keeping a customer happy or driving expansion.

Interview process

• Discovery call

  • 45-minute call to learn more about each other, your experience, the role and determine if it’s a fit for next steps.

• Portfolio review

  • 1-hour call to review 1 or 2 of your previous design projects intended to assess your craft, process and communication skills.

  • The format of what and how you present your work is up to you.

• Cultural interviews

  • 30 minute calls with 3 team members including a final call with the CEO intended to assess mutual culture fit.

• Offer

Benefits

• Competitive salary and equity.

• Medical insurance - large company contribution.

• Always remote.

• Education stipends.

• Flexible PTO and holidays.

• Offsites, regular team events, virtual gatherings, and more.