Chargeback & Recovery Specialist

About Atlas

Atlas is a modern charge card and concierge service designed for high-net-worth individuals. In under two years, we’ve grown to millions in revenue without spending a dollar on advertising. With double-digit growth every month, we’re scaling quickly and building the future of premium financial services. As we move toward profitability, we’re hiring top talent to help us grow Atlas into the next American Express.

The Role

We’re looking for a Chargeback & Recovery Specialist to manage and optimize our chargeback and collections processes. You’ll handle cardholder disputes, work with merchants, and ensure compliance with Visa and regulatory guidelines. This role requires strong analytical skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

What You’ll Do

Chargeback Management

• Review and process chargeback disputes, ensuring compliance with Visa regulations (e.g., Visa Resolve Online).

• Investigate disputed transactions, gather supporting documentation, and file disputes on behalf of cardholders.

• Track and manage disputes from initiation to resolution, providing timely updates.

• Identify chargeback trends and recommend strategies to reduce disputes.

• Ensure compliance with relevant regulations (e.g., Reg E, Reg Z).

• Provide reports and insights to improve internal risk management.

Debt Collection & Risk Strategy

• Support efforts to recover outstanding balances and minimize losses.

• Work with collection agencies to optimize recovery strategies.

• Monitor overdue accounts and assist in securing payments when necessary.

What You Bring

Experience & Expertise

• 2+ years of experience in chargeback processing and dispute resolution, preferably in financial services or fintech.

• Strong understanding of Visa’s dispute guidelines and issuer-side chargeback regulations (Reg E, Reg Z).

Skills & Attributes

• Exceptional attention to detail and ability to manage high volumes efficiently.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficiency with financial systems, databases, and tools (Excel, Word, internet-based platforms).

Bonus Points

• Experience working with credit card issuers or collections in fintech or financial services.

• Familiarity with SQL, Metabase, Tableau, or Power BI for data analysis.

What We Offer

• Competitive salary, equity, and 401K.

• Full health benefits (medical, dental, vision).

• Generous vacation policy and paid company holidays.

• Complimentary Atlas Membership—access to premium dining and travel experiences.

Compensation: $57,000–$75,000, based on experience, skill level, and location.

Why Join Atlas?

We’re building a best-in-class financial product with a high-growth team that values efficiency, precision, and impact. If you thrive in fast-paced environments and want to be part of the next evolution in fintech, we’d love to hear from you.