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Strategic Customer Engagement Manager 2

Remote: 
Full Remote
Salary: 
120 - 165K yearly
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in a technical field, 5+ years in Customer Success or Product Management, Strong understanding of B2B customer relationships, Experience with CRM software and data analysis tools.

Key responsabilities:

  • Organize customer product engagements and discussions
  • Create and manage technical preview programs for customers
ABBYY logo
ABBYY Large https://www.abbyy.com/
1001 - 5000 Employees
About ABBYY
ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. We aspire to constantly reimagine how technology solves process and data challenges to help people and organizations thrive. We help more than 10,000 companies globally, including many of the Fortune 500, driving significant impact where it matters most: customer experience, profitability, and competitive advantage. For more information, please visit the ABBYY website.
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Job description

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.

Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.

As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack.

The Strategic Customer Engagement Manager is responsible for executing high-impact customer engagement strategies, with a focus on managing strategic product engagements and technical preview programs. This role is crucial in fostering strong relationships with key customers and partners, gathering valuable insights, driving product innovation, and coordinating technical engagements. 

Key Responsibilities: 

 Customer Product Engagements 

  • Organize customer product engagements including product briefings and roadmap discussions  
  • Coordinate product roadmap presentations and discussions with key customers including QBRs 
  • Ensure efficient and effective communication between the product team and strategic customers for high impact engagements 

  

Technical Preview and Developer Engagements 

  • Create, manage, and deliver early access and private technical preview programs for select customers and partners 
  • Track, coordinate, and report on technical preview and developer engagement activities 
  • Serve as a liaison between the development team and participating customers/partners 

  

Program Management and Strategy 

  • Define program objectives, metrics, and success criteria for Product and technical engagements 
  • Continuously improve program effectiveness and measure impact on business goals 
  • Ensure proper feedback loops and tracking of customer commits and feature requests, working closely with Product and Engineering 

 

Job Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, Product Management, or related technical field 
  • 5+ years of experience in Customer Success, Customer Engagement, Product Management, Product Marketing Management or similar roles in a technical environment 
  • Strong understanding of B2B customer relationships and enterprise software industry 
  • Excellent communication and interpersonal skills, with the ability to interact effectively with executives, c-level and technical stakeholders 
  • Proven track record of developing successful customer engagement programs, customer success and/or technical preview initiatives 
  • Experience with customer engagement, CRM software, data analysis tools, and project management platforms 
  • Strong technical background with understanding of software development processes   

Key Competencies 

  • Customer experience skills ensuring a focus on customer outcomes and a delightful customer experience  
  • Strategic thinking and ability to align customer insights with business and technical objectives 
  • Excellent facilitation and presentation skills for both business and technical audiences 
  • Ability to build and maintain relationships with high-profile customers and technical partners 
  • Strong analytical skills to derive actionable insights from customer feedback and technical data 
  • Proactive problem-solving and conflict resolution abilities in complex technical environments 
  • Proficiency in translating technical requirements into customer-friendly language and vice versa 

Salary Range:

  • The anticipated base salary range for this position is between $120,000 and $165,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Additionally, you will enjoy some of our local benefits such as:

 

  • Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure
  • Gym membership subsidy
  • Medical and dental insurance
  • Pet insurance
  • Employee Assistance Program
  • College Savings Plan
  • Travel assistance
  • 401(k) with up to 4% employer match

 

At ABBYY you will: 

Love how you work

  • We provide remote and hybrid working options to fit all lifestyles.
  • We use flexible hours across most of our teams to allow you to find your own definition of balance.
  • Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
  • To ensure your family is cared for, we offer paid parental leave in all our locations.

Love whom you work with

  • We are a global team of 800+ colleagues, spread across 15 countries on four continents.
  • With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world.
  • Innovation and excellence run through our veins.
  • Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
  • We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.

Love what you work on

  • We are a company with more than 30 years of experience in the technology market.
  • Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK in our client portfolio.
  • ABBYY has modernized the way companies leverage their data in documents by creating the first low-code/no-code Intelligent Document Processing platform.
  • Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a Marketplace built with AI, can transform any document in any process.
  • Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website. ​

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Relationship MarketingCustomer EngagementCustomer Relationship Management (CRM) SoftwareProduct MarketingProduct ManagementProject Management SoftwareSoftware Engineering ProcessQualitative Data Analysis SoftwareCustomer Experience Strategy (CX)Conflict ResolutionCustomer Success ManagementPresentation TrainingMeeting Facilitation

Other Skills

  • Program Management
  • Problem Solving
  • Analytical Skills
  • Strategic Thinking
  • Social Skills
  • Relationship Building
  • Communication
Are you interested?

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