Sr. Customer Success Manager, Large Enterprise

The Role

CodeSignal is seeking a Customer Success Manager, Large Enterprise who is passionate about empowering and enabling SaaS clients. Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business. CodeSignal's competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product.

What Makes a Signalite?

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

Day-to-Day 

• Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth 
• Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of CodeSignal's product suite, industry expertise, and business acumen
• Understand and articulate business value and outcomes by aligning usage and adoption of CodeSignal to strategic business goals of customers
• Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
• Act as an expert resource in CodeSignal’s product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
• Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
• Assist customers in identifying and addressing unique use cases
• Proactively spot and address potential issues
• Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
• Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)

Basic Qualifications

• 5+ years of experience in a customer success role at a B2B SaaS company
• Experience working across multiple business units in large enterprise accounts
• A customer-first attitude and ability to build long lasting relationships with customers
• Success spearheading end-to-end projects, including:
• Content consultation
• Implementation & roll-out consultation
• Ability to independently troubleshoot most client issues
• A collaborative, helpful, and empathetic team-working style
• Strong relationship-building skills 
• Excellent written and verbal communication skills

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.