Customer Engagement Specialist

ROLE SUMMARY

ABOUT THE COMPANY

Blind Corners & Curves, Inc. is a family-owned and operated manufacturing business in the USA specializing in non-traditional blinds, shades, and window covering solutions. With over 25 years of experience, the company offers innovative products like motorized shades, curved blinds, plantation shutters, and other custom window treatments that address specific design needs for challenging spaces. The supportive culture at Blind Corners & Curves (BCC) fosters teamwork among long-term employees focused on customer satisfaction. BCC's core values include honesty, quality, professionalism, and teamwork. BCC has become one of the leading distributors of custom specialty window coverings and has earned awards such as "Best of HOUZZ" for Service and an A-PLUS rating with the Better Business Bureau.

ABOUT THE ROLE

The Customer Engagement Specialist will be pivotal in increasing sales opportunities for Blind Corners & Curves. From an inbound perspective, you'll connect with customers who have reached out via marketing and company channels, qualifying their interest in BCC's products and services. You'll educate these leads and refer them to the sales team for building proposals and closing deals. On the outbound side, you'll rekindle relationships with previous partners and distributors while also reaching out to new contacts. You'll establish strategic collaborations that align with customer needs and develop mutually beneficial partnerships.

This role offers comprehensive paid training, growth opportunities, direct access to company ownership, and the flexibility of working from home.

This position is perfect for someone who:

✅ Speaks with an American accent and easily holds casual, natural conversations.
✅ Thrives on talking to new people and building relationships.
✅ Can handle multiple calls a day without losing enthusiasm.
✅ Finds fulfillment in engaging customers to generate sales opportunities.
✅ Is organized, experienced, and capable of documenting interactions in CRM tools.
✅ Seeks a long-term career with comprehensive training and growth prospects.

ROLE RESPONSIBILITIES

Inbound Lead Engagement

• Assess incoming customer requests and inquiries, qualify their interest, and provide relevant product/service information.
• Transfer qualified leads to the sales team with comprehensive details for follow-up.
• Document all inbound interactions and leads in the CRM, ensuring data accuracy.
  
  

Outbound Partner and Distributor Outreach

• Reconnect with past partners and distributors to rekindle relationships and explore new opportunities.
• Reach out to new contacts to establish partnerships that align with BCC's innovative product offerings.
• Maintain up-to-date contact information, opportunities, and outreach efforts in the CRM.
  
  

Product and Industry Learning

• Continuously learn about BCC's product line and non-traditional blind and shade solutions.
• Stay updated on industry trends and best practices to address customer and partner needs effectively.
• Leverage coaching and training to grow professionally and improve communication skills.
  
  

Administrative and Customer Support Overflow

• Provide overflow support for administrative tasks and general office reception.
• Assist in generating quotes, managing order forms, and supporting the customer journey.
• Fill in during breaks and holidays for customer support and administrative duties.
  
  

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Must have excellent American-Style English speaking, comprehension, and communication skills.
• Experience living, working, or studying in the United States.
• Reliable and stable work history with a strong work ethic.
• Excellent English verbal and written language proficiency (C2 in CEFR Scale).
• Access to a quiet work area at home with reliable internet (50 Mbps or more).
• Proficiency in Microsoft Office and CRM software such as Salesforce or Zoho.
• Ability to work full-time (40 hours) and have no other job.
• Personal computer ownership (relevant software and subscriptions provided).
• Proven stamina for making several outbound calls daily without losing enthusiasm.
• Previous experience in cold calling or outbound outreach with the capability of handling a large volume of daily calls.

"NICE-TO-HAVE" QUALIFICATIONS

• University degree or college diploma.
• Experience using Zoho specifically as a CRM tool.
• Experience in home product sales, interior design, or other relevant industries.
• Familiarity with administrative tasks like data entry, writing reports, or creating quotes.

ROLE SPECIFICATIONS

• Base Salary: Q8,750 base salary.
• Role type: Full-time.
• Location: Guatemala (Remote - Work from home).
• Schedule: Monday - Friday, 8 am - 5 pm Mountain Time.

RECRUITING PROCESS

• Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to:

carlos.escobar@trymeteor.com

+502 5389 9183