Strategic Risk Services Manager - Gurgaon, Haryana

Accertify is the trusted partner to the world's leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust.

Join us on our mission—and build a career you can trust.

Accertify is growing, and we are looking to add a Strategic Risk Services Manager to our global fraud-fighting team.

How will you make an impact in this role?

The Strategic Risk Services (SRS) Manager is responsible for developing e-commerce fraud prevention and revenue retention strategies for Accertify clients. The Manager is devoted to developing an in-depth understanding of the client’s business model and providing strategic solutions that enable client success.

Essential Duties and Responsibilities:

• This role primarily involves leading a team of Team Leaders.
• This role requires collaborating with various departments and ensuring compliance with regulatory requirements.
• Devising strategies and ensuring their effective implementation to deliver exceptional service while maintaining control over capacity, service levels, and costs.
• Developing strategies to enhance productivity year-on-year and effectively managing the team are crucial aspects of the role.
• Demonstrating strong leadership skills is essential to foster a highly engaged and motivated team dedicated to delivering value to our clients.
• The ability to address complex issues independently and collaborate with internal teams to improve processes and share insights is also required.
• Ensuring compliance with Service Level Agreements (SLAs), continuously reviewing and implementing process enhancements, and upholding high standards of professional service are key responsibilities
• Collaborating with SRS clients to identify new features and functionality for Interceptas, as well as building strong relationships with internal and external stakeholders to exceed expectations, are integral to the role
• Evaluate and implement new technologies and tools to enhance the organization’s fraud prevention capabilities
• Acting as a liaison between external clients and internal departments, such as Account Management, Operations, and Development teams, may be necessary. Some travel may be required, and the position involves overlapping work hours with U.S. business hours.
• Responsible for all HR and recruiting activities for the team, including interviews, coordination of new hire training as well as day-to-day policies and procedures.

Qualifications: 

• Minimum of 5-7 years of experience in fraud prevention, detection, and investigation
• Proven experience in a managerial or supervisory role within a fraud prevention function
• Preferred familiarity with the Accertify Interceptas Platform
• Ability to effectively lead a large team
• Effective communication and data analytics skills are essential.
• Experience in coaching and developing Team Leaders
• Willingness to oversee a team operating 24x7x365
• The candidate must have completed a bachelor's degree
• Master’s degree or relevant professional certification is preferred

Additional Details:

• Training and schedules will be determined based on client needs.
• For the first three months, each workday will be entirely onsite in the office, with the position becoming hybrid (4 days in the office, one day work from home) following the 3-month point.
• Accertify reserves the right to convert any positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.