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Customer Support Administrator (HubSpot) - HMO - Mid shift - WFH - UK Company

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Recent experience in a customer-focused role., Strong understanding of client relationship management., Proficient in Microsoft Office Suite and CRM systems., Experience with HubSpot is a plus..

Key responsabilities:

  • Process sales orders promptly and accurately.
  • Manage and update customer records with documentation.
Filta. logo
Filta. Scaleup http://www.filtaglobal.com
201 - 500 Employees
About Filta.
Filta offers Employer of Record services alongside recruitment services, enabling a holistic approach to international expansion and operational efficiency. By streamlining the remote hiring process and offering thorough education, empowerment, guidance, and support, we enable managers and employees to collaborate seamlessly and effectively. We can offer you a variety of different services to cater to wherever you are in your business lifecycle. Think of our services like LEGO blocks – flexible, buildable, and customizable. You can easily build offerings, tailoring the solution to your specific remote workforce needs. We give you the freedom to build and manage your remote team: your way. Filta Services: • FiltaEmploy Need an Employer of Record (EOR) to handle legal, HR, and compliance in 150+ countries? We manage payroll, benefits, and tax compliance so you can concentrate on managing your team your way. • FiltaRecruit When you need people locally or globally, we can help. We can help you find the right talent for you at home, or in countries such as the Philippines, Colombia, or Vietnam. • FiltaEquip Need the right computers for your team? We can help you source, buy, and lease equipment so you don't have to. • FiltaSpace Want your team to work in the same location? We help you source co-working spaces, dedicated desks, and office space to suit your needs. • FiltaSupport Need extra help? We offer 24/6 support with 15-minute SLAs for HR, compliance, purchasing, payroll, and IT helpdesk requests. Filta is proud to be: • Ranked among the Top 500 BPOs globally by Outsource Accelerator in 2024 • #4 BPO in Colombia • Top 10 New-Gen BPO in the Philippines • Host of the WORLD'S largest #Shopify Meetup in the Philippines, connecting over 1,000 retailers in-person and virtually Connect with us! Website: www.filtaglobal.com Email: hello@filtaglobal.com
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Job description

  • Be part of a highly innovative and creative UK company dedicated to creating a more sustainable future through innovative washroom solutions. They aim to revolutionize washroom design globally and transform the way people perceive and experience commercial washrooms.
  • The offer is inclusive of laptop + Internet allowance + HMO for you and your dependent within the first month (with Covid insurance coverage).
 

Work Conditions

  • Your workstation is set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps (constant).
  • PHP 28,000 to PHP 35,000 per month.
  • 03:30 PM to 12:30 AM Philippines Time, Monday to Friday (Aligned with UK time).
  • Required to work during PH Holidays.
 

Benefits

  • HMO healthcare for you (and one dependent with COVID insurance).
  • 20 combined SL/VLs per year accrued from day one.
  • Government Mandated Benefits.
  • 13th Month Bonus.
  • 2000 PHP Internet Allowance.
  • Access to Udemy for continuing learning. 
  • Birthday Cake.
  • Paid Birthday Leave.
  • Year-End Party.
 

About the Role

As the Customer Service Executive, you will be an essential part of the team, working under the guidance of the Customer Service Manager and the Client Relations Supervisor based in the UK. This dual-role position offers an exciting opportunity to contribute to both customer service and client relationship management efforts. You will be responsible for providing support to the Sales team, and enhancing client satisfaction through effective communication and innovative solutions.


Key Responsibilities

  • Process sales orders promptly and accurately..
  • Manage and update customer records, ensuring proper documentation and filing.
  • Support the Sales team with specification queries and assist with client collateral.
  • Maintain and update the Sales and Marketing pipeline to ensure continuous sales flow.
  • Coordinate with internal teams and carriers to resolve product and delivery issues.
  • Manage product returns, credit notes, and liaise with carriers and internal teams for delivery issues.


Experience & Software

  • Recent experience in a customer-focused role, with a strong understanding of client relationship management.
  • Proficient in using Microsoft Office Suite and CRM systems.
  • Previous experience with HubSpot and Epicor is a good to have
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.


What’s Next?

 

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

As this is an urgent requirement, if you want to fast-track your application, please email Andrea Pérez at [email protected] and connect with Andrea at https://www.linkedin.com/in/paolaperez-talentspecialist/.


Please note you must be a Filipino citizen and submit your application in English.


 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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