Sr. Technical Account Manager

Launch team Canada with Next Matter working with our top global account! We're seeking a Technical Account Manager to lead our top global account's implementation, project management, and commercial growth.

About the role

As our Technical Account Manager at Next Matter, you will work directly with our enterprise clients collaborating with our Solution Engineers, owning implementation, adoption and commercial relationships with our clients. You will play a critical role in maximising the value from our No-Code Workflow Automation Platform.

As our first hire in Canada, you will play a key role in not only the success of a key account but also the success of our launch into the Canadian market. This offers a unique opportunity to grow and develop as we grow in the region.

Responsibilities:

• Serve as the customers' trusted technical advisors by providing technical expertise on the Next Matter platform and sharing technical best practices to help customers achieve their business goals.

• Serve as the customers' main point of contact, for technical, professional service, and commercial inquiries.

• Own customers' roadmap, for successful implementation, project management and adoption, ensuring account health and success.

• Collaborate with Solution Engineering, Sales, Product, and Engineering functions, to orchestrating solutions to customers' use cases.

• Contribute to Quarterly Business Reviews with key clients
  
  
  About You

• 5+ years of client-facing experience as a Technical Account Manager or in technical solutions implementation or technology / Digital transformation consulting roles.

• Has led successful enterprise technology projects, owning key relationship and results.

• Have worked with REST API's for custom integrations

• Experience working with Cloud infrastructure, especially Microsoft Azure.

• Well-versed in collaborating with business and technology stakeholders.

• Experience working with Public Sector Accounts ideally.
  
  Company Mission

Our mission is to empower every organization​ to unlock its full potential by turning the inherent complexity of midsize and enterprise organizations into capability. Next Matter is the new standard system for the automation of complex workflows in Midsize and Enterprise organizations, built for the AI era. Our experienced team comes from a diverse set of backgrounds with a team of 42 spanning 17 locations and 22 nationalities. We are passionate about freeing customer and employee service teams from running their work on highly manual, duct-taped solutions with email, spreadsheets, meetings, and chat, by building a product and team that our customers love and we can be proud of. 

Benefits 

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model.

• You will work directly with our founder Jan, your sales peers, and our experienced leadership team growing our business on the journey from €1m to €10m ARR.

• The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America.

• A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need. 

• A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date.

• A learning budget of 1,000 EUR per year to support your personal and professional development.

• A competitive, top-of-market salary, bonus, and equity options.

How to apply

• Please apply with your CV (or LinkedIn profile) and a one-page maximum cover letter, highlighting your relevant experience and motivation to join.

• We interview fast, but thoroughly. The process is typically concluded in 2-3 weeks:

  • Coffee Chat with our Recruiter Tom

  • Interview with Tassilo COO

  • Simulated work task

  • Team interview with 2 Next Matter team members

  • Final Interview W/Founder

  • Feedback & offer

• Find out more about life and careers at Next Matter on our FAQ page!

At Next Matter, we value and celebrate diversity. Therefore, we are committed to creating an inclusive environment and equal opportunity for all employees. Also, research has shown that some groups of people are less likely to apply if they don't meet 100% of the job requirements. If you are interested in one of our jobs and don't meet all of the criteria, we encourage you to apply anyways, as you might just be the right candidate for us. We are committed to building a team that represents a variety of backgrounds, perspectives and skills and look forward to hearing from you.