SmartSheets Product Owner

About Bizzell US:  

Bizzell US (Bizzell) is a HUBZone-certified, consulting, strategy, investment, and technology firm that designs innovative solutions to help build healthy, secure, connected and sustainable communities in our nation and around the world. Bizzell leverages the combined experience of our diverse subject matter experts to develop data-driven, research-informed answers to the world’s most complex challenges – ensuring our clients achieve their vision and goals through innovative solutions. 

Bizzell’s multiple-disciplinary team of experts brings decades of providing quality technical and subject matter expertise across multiple areas including health solutions, workforce innovation, global programs, managed services and facilities management. Our expert staff and consultants successfully engage with Federal, state, local and international governments to help them leverage their data in order to improve outcomes for the lives of residents. We accomplish this goal by working directly with our clients, and assisting them with problem-solving solutions. 

Bizzell provides customized, professional, and technical solutions and has a platform that stands at the forefront of Facilities Maintenance and Operations (M&O), merging advanced technology with strategic consulting to revolutionize facility management. Our commitment to excellence is evidenced through our comprehensive M&O services, ensuring that your facilities are not only efficient and reliable but also pioneering in sustainability and security. Catering to a broad spectrum of clients in both the government and private sectors, Bizzell provides comprehensive services, and specializes in managing large-scale operations and fostering connected communities, as demonstrated by our successful oversight of federal facilities across various states. Bizzell's core values—Excellence, Integrity, Service, Innovation, Professional Development, People First, Diversity, and Collaboration drive us to exceed expectations, providing a proactive, innovative approach to facilities maintenance. 

Location: Remote 

Job Summary: 

This position is located in the Administration for Children and Families, Office of Head Start. Head Start is a national HHS program that promotes school readiness by enhancing the social and cognitive development of children through the provision of educational, health, nutritional, social, and other services to enrolled children and families.  

The SmartSheets Product Owner is responsible for a wide variety of data management, analytical, and communication duties as part of a team engaged in ongoing development and improvement of OHS data systems. This position will support the design, implementation, maintenance, and end-user access of various SmartSheet initiatives. 

Responsibilities 

Contributes to attainment of OHS strategic objectives through proficiency in SmartSheets management, data methodology, analysis, and utilization: 

• Owns the product strategy; works with their team to ensure the development and prioritization of the product vision, roadmap, quality objectives, and metrics to guide technical execution and for continuous improvement. 
• Make decisions to optimize product value, advocates for building value for its users and OHS, steers product strategy to align with the OHS Digital Services and data strategy. 
• Uses evidence (user research, web analytics, usability testing, and other metrics) to make product decisions. 
• Promotes modern technology development and management; uses their knowledge of best practice digital delivery practices, theories, and concepts such as product management, human-centered design, and agile development processes to advise on end-to-end product development. 
• Builds alignment with ACF Tech and OHS divisions to ensure product development includes security and privacy compliance, Head Start subject matter and OHS policies. Helps partners understand how to deliver value, rather than features, to their users. 
• Works in alignment with OHS Digital Services priorities and standards. 
• Liaises with the Smartsheet vendor to support and maintain larger OHS products and initiatives. 
• Prioritizes initiatives based on evidence-based frameworks. 
• Maintains the ATO alongside the OHS system owner and ACF Tech. 
• Administrates account management, including assets, group, license, and access management. 

Supports operational knowledge and information access by Head Start stakeholders through diverse channels of communication: 

• Serves as a Head Start SmartSheets liaison to various units within the immediate OHS. 
• Supports data collection and analysis for special projects. 
• Represents the organization at briefings and other meetings regarding the justification and approval of specific projects.  
• Advises Division Director and program units on the feasibility and consistency of information platforms as they affect Head Start data/data systems. Presents Head Start data and operations to various groups as needed. 
• Develops recommendations for system adjustments to support unexpected changes in program operations and/or funding. 
• Participates in meetings, conferences, and consultations to contribute to the formulation and development of new and revised data platforms and procedures. Shares information on projects, initiatives, and best practices that can enhance agency, division, or Regional Office performance. 
• Provides advice, counsel, explanation, or instruction to OHS staff and other stakeholders, on Head Start data and information systems. 
• Drafts reports and responses to requests from OHS staff and grantee agencies regarding Head Start data and data systems. 
• Assures Regional Office and other OHS teams are informed and up to date on system changes impacting their work with the various data systems. Raises issues as needed to facilitate consistent implementation of procedures and requirements. 

Physical Requirements:  

Prolonged periods of sitting at a desk and working on a computer. 

This position description should not be construed to imply that these requirements are the exclusive standards of the position, nor will these requirements be the sole basis for any subsequent employee evaluations. 

Benefits 

Bizzell offers a wide range of benefits, including career development opportunities, short- and long-term disability and life insurance, and a 401(k) program with employer match up to 3%. 

• Medical, Dental, and Vision Benefits 
• FSA & HSA (Medical, Dependent Care, Commuter)  
• Company paid Basic Life, Short- and Long-term Disability  
• Paid Holidays 
• Guardian and AFLAC Supplemental Insurance 
• Legal and Identity Theft Plans 
• 401(k) Retirement Plan with Employer Match 
• Vacation and Sick Leave 

Equal Opportunities 

Bizzell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.   

Education and Experience: 

• Bachelor's Degree with 3-5 years of related experience or an equivalent combination of education and experience.   
• Strong analytical and quantitative skills, writing skills, and an aptitude for progressive information technology, as well as initiative, resourcefulness and independence are desired.  
• Flexibility to adapt to multiple tasks and changing priorities; must have excellent organizational skills and be detail oriented.  
• Strong interactive communication skills and experience training/presenting.  
• Must be proficient in SmartSheets, MS Office Suite, possess strong Excel skills. 
• Proficiency in programming languages (e.g., R, Python) is beneficial.