Customer Service Representative

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect is looking for Remote Customer Service Representatives that will be responsible for processing in-bound emails and calls with a third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSR manages calls and emails for a Third Party Claims Administrator and performs all duties as required for the Client Project Manager. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

• Performance Bonus
• Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
• Career Advancements
• Superior Employee Engagement Program

Responsibilities

• Uses proper phone and email etiquette to provide great customer service for incoming calls and emails for various cases and projects
• Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
• Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
• Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
• Works various shifts as dictated by the project
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary

Qualifications

• High School Diploma or General Equivalency Diploma preferred, 18 years or older
• 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
• Quality Customer Service Skills
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem-solving skills
• Excellent time management skills

Required work tools to Work from Home

• A Windows or Mac computer (8GB RAM or higher) With a min 2GHz processor and a CPU no more than 5 years old
• Wired headset (not a wireless headset)
• Broadband direct Modem cable connection (high-speed Internet connection)
• At least Windows 10 or OS X Yosemite
• A quiet workspace/home office with no distractions
• Functioning Webcam

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.