Student Pharmacist

Description

JOB SUMMARY (Added April 2024)

The Student Pharmacist I will assist MTM Pharmacists to support our mission of delivering safe, effective, and affordable medication therapy to our target population.  The Student Pharmacist assists pharmacists in providing outstanding patient care and customer service through targeted medication reviews, intervention follow up, and scheduling medication reviews.  In addition, they will perform technical and clerical duties which do not require the professional clinical judgment of the pharmacist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Patient Care:
  • Deliver Targeted Interventions to assess appropriateness of medications, optimize medication therapy, and improve clinical outcomes
  • Conduct patient-centered Adherence Monitoring services to help patients identify barriers to adherence and propose solutions to overcome them
  • Assist with managing medication costs through cost-effective interventions which may include, but are not limited to formulary and therapeutic interchanges, pill splitting opportunities, and assessing unnecessary and/or duplicate medication therapies
  • Receive and respond to incoming patient calls, take appropriate action based on protocols, and use critical thinking skills to escalate calls to appropriate parties when needed
  • Accurately document all discussions with patients and schedule follow-up as needed
  • Accurately update patient demographic, allergy, and medication information in the MTM platform as necessary
  • Obtain correct/updated health care provider contact information
• General:
  • Provide exemplary internal and external customer service through prompt, professional, and polite communication
  • Perform auxiliary functions essential to the efficient operation of the department
  • Meet productivity and performance expectations set forth by manager

• Prescriber Outreach:
  • Engage with prescriber offices to obtain responses to pharmacist-generated clinical recommendations.
  • Collaborate with pharmacist, pharmacy technician, and pharmacy student colleagues to support resolution of medication therapy problems.
  • Assist with documenting and submitting claims for clinical interventions made by pharmacists

• Scheduling Support:
  • Contact patients to introduce and explain the benefits of the MTM program
  • Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews

SCHEDULE/AVAILABILITY

• Must provide a minimum of ten hours of availability per work week during the hours of 8 AM to 7 PM CST Monday through Friday
• Consideration given to candidate’s pharmacy school schedule

Qualifications

KNOWLEDGE & REQUIREMENTS

• Strong Telephonic Skills – Ability to speak clearly and communicate fluidly with senior citizens and healthcare professionals alike
• Excellent Listening and Interpersonal Skills – Ability to convey warmth and empathy to others while patiently employing active listening techniques
• Healthcare Professional-level Communication Skills – Ability to articulate complex information, both verbally and in writing, in a clear and concise manner to a variety of audiences
• Professional Demeanor – Consistent demonstration of a professional attitude and behavior
• Exceptional Interviewing Skills – Ability to probe and question patients to extract information to understand concerns and needs
• Conflict Resolution Skills – Ability to defuse potential customer conflict and respond 
• supportively to patients through use of appropriate tone, questioning, or counsel
• Strong Work Values – Ability to follow all company and departmental processes and procedures
• Self-Management Skills – Self-motivation, organization, and attention to detail
• Knowledge of the Law – Understanding of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, company and department guidelines
• Computer Technology Competency- Proficiency in use of MS Office applications, with strong data entry skills and ability to multitask using multiple databases applications

EDUCATION & EXPERIENCE REQUIREMENTS

• Minimum years of work experience:   1 year
• Minimum level of education or education/experience:   High School Diploma

Required:

• Active pharmacy intern or pharmacy technician license in the state of residence, where required 
• Active enrollment in PharmD program (second year preferred) 
• At least 1 year of outpatient pharmacy experience preferred 
• Ability to provide excellent customer service with a can-do attitude 
• Proven ability to work independently in a collaborative environment

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing