Director of Consultant Relations

About the Role:

Hello Heart is seeking a talented Director of Consultant Relations who will play a critical part in our commercial team, working in collaboration with our sales and customer success teams. You and your team will develop and build relationships with consultants and brokers in order to educate on and cultivate advocacy for Hello Heart. You will be personally responsible for deepening relationships with consultants associated with our current clients in order to maintain Hello Heart’s high customer retention. You will also work with the Hello Heart Growth Team to develop a strategy to drive further awareness of Hello Heart in the consultant community in support of generating and closing new business. This role is critical to Hello Heart’s growth strategy and we are seeking individuals with in-depth knowledge of the benefits consulting space, existing relationships, and a passion for digital health solutions.

Responsibilities:

• Develop and nurture Hello Heart relationships with key contacts in the consulting community, to drive strong relationships and increase understanding of our capabilities
• Partner closely with Sales and Customer Success to identify risks and opportunities relative to our consultant relationships.
• Collaborate with key groups at Hello Heart (sales, customer success, sales ops, analytics, product, marketing) to ensure our work is informed by these critical market influencers.
• Effectively collaborate with members of cross-functional teams (e.g. Customer Success, Partnerships, Strategic Alliances) to develop and deliver consultant-facing messaging.
• Create purpose-built content (playbooks, cheat sheets, job aides, objection handling, FAQs, etc.) to improve solution knowledge and support the sales process and methodology focused on consultants.
• Develop and maintain intra-company relationships consistent with our values
• Coordinate/participate in events sponsored by consulting firms that enhance and advance business development opportunities.
• Manage a team of consultant relations managers, responsible for building pipeline 
• Optimize our investments in consulting vendor programs (e.g., Mercer VIP) and assist with responding to consultant-sourced RFPs.

The ideal candidate will have a strong background and interest in healthcare and benefits consulting, relationships management, strategy, process development, program management, leading presentations externally and internally, and negotiation. This role sits within the Sales organization and reports directly to our VP of Consultant Relations.

• 5+ years of experience in strategic account management, business development, or consulting
• Experience at a benefits consulting or brokerage firm is strongly preferred
• MBA and/or MPH or experience in management consulting a plus
• Relationships with and understanding of firms such as Mercer, Aon, WTW, Alliant, Segal, Gallagher, and Lockton required
• Experience with a digital health solution, preferably in a start-up environment
• Excellent poise and presentation skills, strong writing skills
• Experience leveraging technology and tools
• Adept at social selling and networking
• "Go-getter", driven to work in a growing company and help enable teams to sell a solution that gets quick results and can save lives
• Travel expectation is 50%