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Quality Inspector (Part-Time)

Remote:

Full Remote

Contract:

Part time

Experience:

Expert & Leadership (>10 years)

Work from:

United Kingdom

Offer summary

Qualifications:

2 years in a relevant role, High school diploma or equivalent, Experience in high-standard industries, Certifications in hospitality or customer experience.

Key responsabilities:

Assess chauffeurs via mystery shopping journeys
Deliver on-the-spot feedback to improve performance

Wheely SME https://wheely.com/

201 - 500 Employees

See all jobs

Job description

At Wheely, we are building the future of high-end transportation. We’re pioneering a new standard of excellence and crafting unparalleled brand, product and service experiences for discerning individuals who prioritize time and perfection above all else. Join us as we scale Wheely from London, Dubai and Paris to dozens of markets around the world in the coming years. With over 3000 chauffeur partners and hundreds of thousands of customers, we are fortunate to be the leading brand in all the markets we operate in.

The Quality Team is responsible for independently assessing the Quality of the services provided by the Chauffeurs and by our Customer Service team. Enabling a virtuous feedback loop between our theories and the outcome of our services provided.

A successful candidate will act as a Mystery Shopper, taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers.

What you will be doing

Assess chauffeurs against The Wheely Standard through mystery shopping journeys using an internal Quality Check tool, followed by effectively delivered on-the-spot feedback to improve performance.
Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards.
Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.

Requirements

Must-have:

2 years in a relevant role
- Experience within high-standard, disciplined, detail-oriented industries, such as luxury hospitality, retail, transportation, military, etc.
High school diploma or equivalent
- Any certifications, diplomas, or qualifications in hospitality, service management, customer experience, or other relevant and transferrable subject.
An appreciation for high standards, attention to detail, and enthusiasm for customer experience.
Excellent interpersonal and communication skills - empathy is key.
Flexibility, able to work at our offices and conduct mystery shops all around the city. Some work-from-home flexibility is also available if required.

Beneficial:

Direct experience as a mystery shopper.
Experience in delivering feedback, coaching, or training.
Experience managing adherence to SOPs and quality standards, especially those involving customer interactions.
Diploma or degree in hospitality, customer experience management, or similar.
Knowledge of luxury vehicles and their specifications.

Benefits

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, and an exceptional range of perks and benefits.