Onboarding Specialist

About The Company

Panoptyc (https://panoptyc.com/) uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike and are on track to serve 200,000 locations by the end of this year.

Panoptyc is a fully remote team that has grown rapidly for the last 3 years, and is looking to expand our team with top talent from around the world.

The Opportunity

As we expand, we are seeking a dedicated Onboarding Specialist to support the Onboarding Department in ensuring new clients and locations are successfully integrated into our ecosystem. This role is critical in maintaining our high standards of client satisfaction and operational excellence.

Key Responsibilities

Client Onboarding Support:

• Assist in managing the end-to-end onboarding process for new clients and locations, ensuring timely and smooth delivery of services.

Coordination and Communication:

• Serve as the primary point of contact for clients during the onboarding phase, addressing their questions and concerns.

• Coordinate with cross-functional teams, including Fulfillment and Operations, to resolve onboarding-related issues.

Process Execution and Documentation:

• Ensure all onboarding steps are completed accurately and in line with established protocols.

• Maintain detailed records of client onboarding progress and update relevant systems.

Quality Assurance:

• Support the implementation of quality control measures to ensure accuracy and consistency in onboarding activities.

• Identify and escalate any roadblocks or inefficiencies to the Onboarding Manager for resolution.

Continuous Improvement:

• Collect and relay feedback from clients to improve onboarding processes and enhance the overall client experience.

• Stay informed on best practices and industry trends to contribute to process enhancements.

Qualifications

Education and Experience:

• Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience).

• Experience in onboarding, customer success, or operations in a fast-paced environment.

Skills and Competencies:

• Strong organizational skills with attention to detail.

• Excellent communication and interpersonal skills to collaborate with internal teams effectively.

• Proficiency in Google Suite, CRM systems, and project management tools.

• Problem-solving mindset with a proactive approach to identifying and addressing issues.

• Ability to manage multiple tasks simultaneously and meet deadlines.

Job Details:

• Full-time status (40 hours per week)

• Able to work during US Eastern time zone 

• Salary: $2.50 USD/hr ($433.33 USD monthly)

• Location: Philippines