Director of Product

Director of Product

GLOBO’s Director of Product is on a mission to make GLOBO’s product the premier Language and Cultural support technology that consistently wins in the market. This role will create and sustain the systems and structures to Design, Launch, and consistently Improve new and existing GLOBO products. This role acts as a bridge between business and technical teams in pursuit of language and cultural access and equity. 

This role will contribute, evaluate, prioritize, and make actionable ideas and requirements from the business, the market, and GLOBO Customers. GLOBO Product Managers work collaboratively with Operations, Engineering, Marketing, Sales, and Customer Experience to deliver the best experiences, articulate product strategy, and track product and feature launches through Benefit Validation. The Director of Product Role will serve as conductor, ensuring the team is supported to execute design, communication, development, and launch activities. 

This role may be for you if you have a technical background, a love for driving value, and a desire to make a lasting impact. 

Responsibilities:

• Conduct research, prioritization, and planning to conceptualize strategic vision and roadmap
• Communicate for both Executive and Project Team Audiences
• Create the systems and structures needed for consistent product delivery
• Lead Product Design functions including prototyping, feedback sessions, visibility
• Facilitate continuous team learning and development, mentor team members and thoughtfully design org structure
• Oversee product development and launch activities
• Coordinate cross-functional teams to ensure successful product execution
• Analyze market trends and customer feedback to leverage growth opportunities
• Manage product performance and make data-driven decisions
• Facilitate communication on initiatives and overarching Product Strategy

 Required Minimum Education and Experience:

• Bachelor’s degree in Technology-, or Design- related field or equivalent experience
• Excellent judgment and decision-making skills
• Demonstrated experience managing complex projects, processes, and launches across functional areas
• Highly flexible, resourceful, diligent, and communicative
• Experience leading technical teams with a technical background
• Ability to provide technical scope and technical user stories for a developer audience
• 10+ years in a Product Management Role

Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Communication -- Excellent written and oral communication skills
• Product Rigor & Analysis -- Drives toward thoughtful, data-informed, and strategically-aligned product decisions
• Bravery! -- Ability to venture boldly and envision new things. Not afraid to start something new 
• Critical thinking—able to think critically, reason, and apply knowledge learned on the job to the tasks at hand; 
• Empathy – Able to understand the needs of prospects, customers, internal and external users
• Creativity – Finds novel solutions, synthesizes information, and thinks outside the box
• Planning—effectively prioritizes and plans work activities; manages own time efficiently and effectively; successfully manages conflicting priorities; 
• Adaptability—skillfully adapts to changes, delays, or other unexpected events; manages competing demands, priorities, and deadlines; able to coordinate across various time zones;
• Technical Understanding 
• Natural tendency to be curious, positive and creative
• Superior project management and interpersonal skills