Mortgage Servicing Coordinator

Scott Credit Union is looking to hire a full-time Mortgage Servicing Coordinator to join our amazing Mortgage team. This Mortgage Servicing Coordinator position works Monday-Friday during normal business hours.  

*This position is eligible to be a hybrid position (work from home and in the office).

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.

Mission:
Members. Value. Community.

Vision:
Building Better Financial Futures.

Values:
Accountability - I take pride and ownership in all I do.

Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.

Growth - I will pursue professional development with the encouragement of Scott Credit Union.

Integrity - I will maintain the highest ethical standards.

Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. 

The Day to Day as a Mortgage Servicing Coordinator

The Mortgage Servicing Coordinator is responsible for managing key mortgage servicing tasks, including delinquency reporting, coordinating with the Collections Department on mortgage delinquency, managing the mortgage escrow accounts to include disbursement and analysis, and supporting daily operational needs in alignment  with internal and external compliance requirements.  A typical day will look like:

• Coordinate with the Collections Department to address mortgage delinquency issues, providing solutions to the internal teams and membership. This includes coordinating data and information between the Collections Department and Mortgage Servicing Department to ensure accuracy with reporting and serve as a liaison for delinquent loan modification and work outs, and for portfolio and investor loans.
• Maintain knowledge of secondary market mortgage servicing delinquency requirements to support the Collections Department. 
• Work with the Collections Department to manage the maintenance of the mortgage loans on Financial Industry Computer Systems (FICS), to include loan workouts, payment arrangements, completion of modification agreements, ensuring all changes are accurately processed and documented within the system.
• Prepare and manage monthly mortgage delinquency reporting. 
• Complete monthly delinquency reporting to Fannie Mae, Freddie Mac, Federal Home Loan Bank, and mortgage insurance companies, along with United States Department of Agriculture (USDA). 
• Monitor the accurate and timely disbursement of real estate taxes utilizing a third-party vendor on escrowed loans. 
• Monitor and address delinquency of unpaid real estate taxes utilizing a third-party vendor on non-escrowed loans.
• Monitor the accurate and timely disbursement of hazard insurance utilizing a third-party vendor on escrowed loans. Update hazard insurance within FICS utilizing a third party vendor on non-escrow loans and contacting member for policy details when necessary.
• Balance and remit the monthly disbursement of private mortgage insurance payments, to include member paid and lender paid mortgage insurance.
• Review monthly escrow analysis file for accuracy and submit monthly escrow analysis file to third party vendor.
• Complete daily upload of new loans and review for accuracy to complete full booking on FICS.
• Initiate outgoing wires for escrow disbursements when applicable, ensuring compliance with all regulatory and internal guidelines.
• Respond to internal and external phone and email inquiries concerning mortgage servicing questions, including member service escalations as needed.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• High School Diploma or equivalent.
• Experience in customer facing roles through channels such as phone, email, on-line or in person.
• Personal computer experience to include a Microsoft Office products.
• Minimum two years of work experience in mortgage servicing to include secondary market experience.

Preferred Qualifications That Could Set You Ahead:

• Experience in a mortgage delinquency servicing.

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.