Senior Director, Organization Performance & Change Leadership

Gold Coast Health Plan will not sponsor applicants for work visas.

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

POSITION SUMMARY

The Senior Director, Organization Performance and Change Leadership is responsible for driving strategic business initiatives from development through successful execution under the guidance of executive and functional leadership.  This role is critical in leading strategic change and ensuring the alignment and achievement of GCHP’s organization goals. The ideal candidate will possess strong leadership skills, a strategic mindset, and the ability to foster collaboration across all levels of the organization. This leader will 1) provide oversight and management of the Gold Coast Health Plan Strategy and Organization Performance cycle 2) develop and operationalize goals/portfolio tracking process for Leadership and the entire organization; 3) lead leadership team process into an interactive cross-functional Operating Committee from which performance is tracked and managed; 4) provide coaching and support to leadership team on the management of the Operating Committee and as cross-functional leaders driving coordination, collaboration and integration in the achievement of organization goals, 5) lead key change management strategies for key initiatives, focused on the adoption of new business processes, new technologies and team structures and 6) lead Business Process Improvements across the organization. The objective of this role is to provide GCHP with change leadership consulting, support and facilitation for strategic planning process, organization goal achievement, and key strategic initiatives (ie, D-SNP, Workday, and Operations of the Future as a few examples). 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements

•    Partner with Strategy, Innovation, Finance and PMO lead and oversee strategic business initiatives from development through successful execution under the guidance of leadership and departmental heads.  This includes providing oversight and management of the Strategy and Organization Performance cycle and related governance.   

•    Assist the executive team members to determine and prioritize business strategies 

•    Lead Business Process Improvements, aligned with strategies / projects to enhance the effectiveness of the organization.    This includes partnering with business leads to establish the best end-to-end process to more effectively “scale” operations

•    Assist and communicate with executives in decision-making, program management, and initiative implementation

•    Partners with GCHP leadership team, project teams and other members of the business as required, in the delivery of the following items: 

     o    Develop and operationalize goals/portfolio tracking process for leadership and the entire organization. 

     o    Lead leadership team meetings into an engaged cross-functional Operating Committee from which we track and manage performance 

     o    Provide coaching and support to leadership team in the management of the Operating Committee and as cross-functional leaders driving coordination, collaboration, and integration in the achievement of organization goals

•    Organization Design and Performance Improvement: Partner with GCHP internal resources to create nimble and responsive organizations through the creation of integrated organization designs that support urgent business needs as well as longer-term strategies.

     o    Facilitate key strategic meetings and initiatives.

     o    Facilitate the building of strategic plans as well support organizations in alignment with organization wide initiatives.

     o    Delineate roles and responsibilities, governance, and effectively integrating processes to achieve cost-effective execution, and establish accountability to ensure successful implementation of initiatives.

     o    Build effective cross-functional work groups and processes.

•    Change Acceleration Implementation: People and Process side of effective Project and key initiative execution.

     o    Support functional leaders going through system, process, and strategic changes in making significant, accelerated progress on a successful transition from Strategy to Operational Effectiveness.

     o    Improve operational ability to rapidly engage and realize increased business results by designing and supporting the execution of systemic change implementation strategies and scalable, repeatable plans for transitions due to technology change or systems implementation, outsourcing, growth, or workforce adjustment.

     o    Build internal resource change competencies to get an increased return on the resources and amount of time your organization has invested.

•    Team formation and improved effectiveness: Improve value and decrease costs through increased speed of quality decision making and problem solving.

     o    Build aligned cross-functional work groups by increasing team’s understanding of business goals, processes, different values, decision making, conflict, and communication styles to optimize team functioning. Facilitate team workshops and meetings tied to operational and strategic business needs.

•    Business process improvements  

     o    Lead the business process improvements across the organization 

     o    Ensure the outcome of revised business processes are implemented to deliver targeted outcomes 

     o    Develop the business process, continuous improvement capabilities and mind set within the organization.  

•    Overall Leadership and Vision

     o    Collaborate with executives to define the vision and strategic direction for the GCHP organization

     o    Ensure alignment of the goals and executive priorities.

•    Program Governance

     o    Establish and maintain governance structures for the Operation Committee, including decision-making and reporting protocols.

     o    Partner with business leaders to guide and support the execution of projects, ensuring timely and successful delivery.

•    Performance and Benefit Tracking

     o    Oversee the development and implementation of KPIs and metrics to measure success.

     o    Ensure the realization of expected benefits from projects, holding business units accountable for results.

•    Communication and Change Management

     o    Champion the change leadership agenda across GCHP through regular updates, town halls, and internal communications.

     o    Address and manage resistance to change through targeted communication strategies.

•    Communicate effectively both verbally and in writing.

•    Think strategically to align development efforts with business needs.

POSITION QUALIFICATIONS

Competency Statements

•    Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

•    Management Skills - Ability to organize and direct oneself and effectively supervise others.

•    Diversity Oriented - Ability to collaborate effectively with people at all levels and backgrounds in the organization

•    Relationship Building - Ability to effectively build relationships with customers and co-workers.

•    Business Acumen - Ability to grasp and understand business concepts and issues.

•    Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

•    Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

•    Presentation Skills - Ability to effectively present information publicly.

SKILLS & ABILITIES

Education:

•    Bachelor's Degree: Required

•    Master's Degree: Preferred

Experience:     

•    10 plus years of experience in Leadership role for an organization with at least 500 employees  

•    Experience in administering organizational statutory and regulatory mandated requirements.

•    Some experience presenting to a Board of Directors and articulating short-term and long-term goals and strategies is preferred.

•    Both Public Nonprofit and Private sector experience welcome.

Knowledge of:

•    Effective communication and training techniques.

•    Effective personnel management principles related to recruitment, selection, employee relations, classification, compensation, HRIS and retirement programs.

•    Laws pertaining to employment, such as equal opportunity, workers’ compensation, fair employment, disabilities accommodations, discrimination, harassment, and environment.

•    Staffing and positions utilized in the health care field, particularly in a managed care organization.

•    Six Sigma or other process improvement methodologies.

•    Resources available to meet training needs and techniques for evaluating and assessing ability to perform.

•    Strength in strategy, teamwork, short and long-term planning, team building.

•    Organizational development principles and practical work force applications

Computer Skills: Advanced computer skills included in the MS Office Suite (Word, Excel, Access, and PowerPoint).

Certifications & Licenses: SHRM certifications a plus or six sigma experience