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Patient Services (Medical)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

High school diploma or equivalent, Experience in healthcare or customer service preferred, Excellent communication and organizational skills, Proficient in basic computer applications.

Key responsabilities:

  • Answer and manage calls promptly and professionally
  • Provide information about clinic services and assist patients with next steps
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
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Job description

This is a remote position.

Job Title: Patient Services Coordinator

Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST (with flexibility as needed)

About the Role:
We are a mental health clinic dedicated to providing exceptional care for individuals seeking addiction medicine and mental health services. As a Patient Services Coordinator, you will be the first point of contact for all callers, ensuring excellent service and efficient handling of inquiries.

Responsibilities:
  • Answer and manage calls promptly and professionally.
  • Categorize and route calls (e.g., patient inquiries, media, regulatory bodies, vendors).
  • Provide information about clinic services, insurance options, and intake procedures.
  • Collect and document patient details for follow-up, including contact information and communication preferences.
  • Assist patients with next steps, such as scheduling appointments or open house visits.
  • Escalate urgent or specialized inquiries to the appropriate contacts.
Requirements
  • High school diploma or equivalent; experience in healthcare or customer service preferred.
  • Excellent communication and organizational skills.
  • Ability to handle confidential information with professionalism.
  • Proficient in basic computer applications.

    •

    Required profile

    Experience

    Industry :
    Human Resources, Staffing & Recruiting
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

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