Service Sales Specialist

The main focus of the Sales Specialist position is to effectively and efficiently support the sales of our BPS Instrument Service offerings with heavy focus on Service Level Agreements (SLA’s) (Contracts for Preventative Maintenance). This individual will be directly supporting Customers as well as the service sales activities of the Field Sales Team, Inside Sales Support, Application Specialists, Field Service Engineers, amongst others. They will also review Service quotes as needed for accuracy and compliance to service level parameters. In addition, they will develop opportunities for planned maintenance, and prepare and quote contracts (SLA’s). Disciplinary reporting will be to the Service Sales Manager. This role requires excellent organizational skills and high customer focus to respond to requests promptly and professionally.

The Sales Account Manager will be responsible for all sales results of mid-size and large accounts in a defined territory and for developing strong customer relations according to the organizational strategy for the assigned customer base. An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets.

Main Responsibilities & Tasks:

• Promote the organization's products and services within an assigned geographic area, product range or key account to achieve sales and revenue targets

• Identify new business opportunities aligned with the organization's overall market and growth strategy

• Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system

• Analyze SFDC data for assigned customers to identify trends, generate customer insights and track sales performance

• Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of sales activity

• Assess and analyze customer needs, generate leads, respond to customer inquiries and suggest products and services as appropriate

• Develop and implement account plans and request and coordinate resources in line with the account plans

• Work closely with cross functional team to create higher market perception and successful strategies to gain business from an account

• Coordinate and participate in marketing activities in assigned territory

• Frequently assess the potential of each customer and plan to realize it into business

• Manage and build strong customer relationships for long term partnership

Qualification & Skills:

• Academic degree in business, life sciences or engineering preferred (higher level of education would be beneficial)

• Minimum 3 years field sales experience, with preferable laboratory / process based experience in Life Science

• Hands-on knowledge and proactive usage of SFDC and other CRM tools

• Excellent communication and negotiation skills

• Self-motivated, energetic, results oriented, capacity to work independently with a strong sense of responsibility

• Good teamwork skills and proven ability to also work with cross-functional teams

• Willingness and ability to travel frequently

• Proven software skills, e.g. Microsoft Office

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers