The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Expected to provide leadership and mentoring to all his/her direct reports and lead their team effectively and efficiently.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Monitor capture rates to insure stores are taking full advantage of opportunities.
Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
Be the conduit for load leveling for the market by holding daily calls.
Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.
Promote safe, clean working conditions; review audits and safety records of their locations. Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.
Education and/or Experience Required
Minimum of five years collision repair industry
Minimum of three years of management
ICAR Platinum certification preferred
Estimating license if applicable in the state
Required Skills/Abilities
Ability to read and understand financial statements
Extensive estimating experience
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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