LPN Virtual Care Center (M-TH: 9P-7A)

Nature of Duties:

The nature of the duties is to serve as the key point of contact for patients and staff to provide excellent customer service and patient care. They are responsible for quality assessment, care management, caller registration, physician referral, general office support, and patient satisfaction.  

Qualifications:

1.  High school diploma

2.  Active LPN license by Board of Nursing

3.  Basic Life Support (BLS) certification required

4.  Advanced Cardiovascular Life Support (ACLS) optional

5.  Minimum 2 years of experience as LPN or 1 year as cardiology LPN

Specific Duties:

1.  Responsible for high-volume calls regarding specific medical care.  Triage patients and assess emergency cases: obtain and document patient complaint in the paper electronic medical records. Communicate concerns and/or problems regarding the patient to the physician/provider. Assist in coding and risk management efforts by providing accurate and complete documentation.

2.  Create and maintain accurate and complete electronic documentation including the patient medication list, allergies, chart notes and detail documentation regarding phone calls into the electronic medical record (EMR). Enter electronic messages to other departments to assist with patient flow and document patient wait times.

3.  Respond to phone calls such as: pharmacy refills, patients, home health agencies, etc.

4.  Provide patient and family education when needed

5.  Schedule appointments, eRefills, and handle other office support duties.

6.  Perform other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of CIS and in concordance with its patient philosophy.