Job description

Why are long tenures and low turnover rates the norm at DMA? When you are an employee owned company, you are all about your employees, and here is proof:

2024 Great Places to Work Certified
Employee stock ownership program eligibility begins day one of employment. ESOP contribution is targeted at 6% of your annual compensation.
Company paid Paternity & Maternity Leave.
Generous time off plans
Multiple benefit plans, eligible day one of employment.
"Live and work like a DMA Employee-Owner”: We focus on work/life balance, mental health, and the overall wellness of our employees.

Position Summary

DMA’s Managed Tax Services group collaborates with a wide array of DMA Consulting, Tax & IT teams to help our clients improve operational efficiencies, leverage new or existing technologies, and drive positive business outcomes. We assist our clients by providing indirect tax services focusing on continuous improvement of their transaction tax operations, systems, and processes. With the increasing complexity of tax regulations, the need for efficient tax management solutions has grown, leading to the emergence and necessity of tax technology managed services.

In this position, you will play a crucial role in supporting the delivery of our Managed Tax Services, engaging in activities such as:

Exemption Certificate Management
Tax Engine Maintenance & Troubleshooting
Tax Systems & Integration Management
Tax Data Automation & Reporting

Essential Duties and Responsibilities

Client-Centric Approach - Work closely with customers to understand their needs, promote customer satisfaction, retention, and success.
Client Request Handling - Monitor, analyze, resolve, report, and document inbound client requests.
Client Communication - Ensure clients are provided high-quality and timely communications on all service components and deliverables.
Data Transformation Workflow Processing & Maintenance - Process and troubleshoot customer workflows using data transformation tools.
Document Maintenance - Create, update, and enhance high-detail Standard Operating Procedures.
Exemption Certificate Support - Validate, configure, collect, and test inbound exemption certificates in all major exemption certificate management solutions.
Process & Impact Analysis - Review and analyze business process inputs, document variables and constraints, define the prospective outcomes, and recommend solutions.
Routine Task Execution - Ensure time-bound tasks are completed punctually and accurately.
System Monitoring and Process Support - Provide break/fix resolution and ongoing tax solution maintenance to optimize efficiency and accuracy.

Education and Qualifications

Bachelor’s degree in Business, Engineering, Computer Science, Accounting, Mathematics, or related field required
0-1 years related work experience in a professional environment required
Excellent interpersonal, prioritization, and time management skills
Expertise with Microsoft products (Excel, Word, PowerPoint, Visio)
Minimal Travel required
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.

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