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Senior Case Officer - Urgent Support Team

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Compassionate and dedicated professional., Experience in welfare support and case management., Strong coordination and collaboration skills., Knowledge of safeguarding policies..

Key responsabilities:

  • Provide support, advice, and guidance to beneficiaries.
  • Lead individual cases and allocate tasks appropriately.
Royal British Legion logo
Royal British Legion Large http://www.britishlegion.org.uk
1001 - 5000 Employees
About Royal British Legion
Think you know the Royal British Legion? Think again. You probably know us for our poppies and recognise our name but the day-to-day work we do to support the Armed Forces community might surprise you! We’re the country’s largest Armed Forces charity. We help serving and ex-serving personnel, and their families, live fulfilling lives through a wide range of support and services. We advocate and campaign to government on behalf of the Armed Forces community, as well as leading the nation in Remembrance to ensure their sacrifices are never forgotten. We’re here for those who’ve served to defend our nation, its democratic freedoms and our way of life. To put it plainly, we’ve always got their backs, whatever stage of life they’re at. Help shape our future It’s a really exciting time to join us and play a part in changing the lives of the people we support, and our future capacity and capability. Working at RBL means working with colleagues who are young at heart, keen to learn and eager to make change. Our team is massively committed to our mission and proud of what we achieve. We employ around 1,800 people across the country to campaign on behalf of the Armed Forces Community, deliver support services, lead Remembrance, raise funds to support our work and develop and run the organisation and our network of membership branches. From our major hub offices, we work collaboratively and have flexible/hybrid working practices in place. And with the latest technology colleagues can connect with one another, our members and beneficiaries, and come together around our common purpose and values.
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Job description

Role: Senior Case Officer - Urgent Support Team

Location: Homebased with occasional travel as per organisational needs

Contract Type: 12 months fixed term contract

Hours: Full Time 35hrs per week between Mon-Sun 8am-8pm.

Salary: £31,589pa


Are You Passionate About Making a Difference by Guiding and Supporting Others?

Ready to Take the Next Step in Your Career with a Leading Charity?

We’re Excited to Hear from You and Explore What We Can Achieve Together!



We are looking for a dedicated and compassionate Senior Case Officer to join our Urgent Support Team. In this vital role, you will ensure that beneficiaries receive timely and appropriate welfare support and advice, tailored to their immediate needs and circumstances. Your work will focus on delivering person-centred solutions, collaborating with a wide range of professionals, agencies, and volunteers to meet each individual's unique requirements.



You will also provide guidance and direction to the team during the absence of, or outside the working hours of, the Casework Services Manager between Monday to Sunday, from 8am to 8pm.



Your key responsibilities will include providing direct support, advice, and guidance to beneficiaries, taking the lead on individual cases in a person-centred way. You’ll also offer guidance to the team on processes and actions required to effectively support beneficiaries. In the absence of the Casework Services Manager, you’ll ensure cases are allocated appropriately and make referrals to necessary services. You will manage safeguarding concerns and incidents in collaboration with the RBL Safeguarding Team, escalating issues as needed. Additionally, you will assess beneficiaries' time-sensitive needs, coordinating support from specialist teams and other providers, and develop creative solutions in response to those needs, drawing on the support of volunteers and Legion members when appropriate.



For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.



The role is primarily homebased with will have occasional travel nationally for internal meetings. Travel costs are covered by us.



Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.



RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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