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Case Officer - Urgent Support Team

Remote: 
Full Remote
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience in welfare support or case management., Compassionate and dedicated approach to helping others., Understanding of support options and services available., Ability to collaborate effectively with professionals..

Key responsabilities:

  • Manage individual cases with a person-centered approach.
  • Provide direct support, advice, and guidance to beneficiaries.
Royal British Legion logo
Royal British Legion Large http://www.britishlegion.org.uk
1001 - 5000 Employees
About Royal British Legion
Think you know the Royal British Legion? Think again. You probably know us for our poppies and recognise our name but the day-to-day work we do to support the Armed Forces community might surprise you! We’re the country’s largest Armed Forces charity. We help serving and ex-serving personnel, and their families, live fulfilling lives through a wide range of support and services. We advocate and campaign to government on behalf of the Armed Forces community, as well as leading the nation in Remembrance to ensure their sacrifices are never forgotten. We’re here for those who’ve served to defend our nation, its democratic freedoms and our way of life. To put it plainly, we’ve always got their backs, whatever stage of life they’re at. Help shape our future It’s a really exciting time to join us and play a part in changing the lives of the people we support, and our future capacity and capability. Working at RBL means working with colleagues who are young at heart, keen to learn and eager to make change. Our team is massively committed to our mission and proud of what we achieve. We employ around 1,800 people across the country to campaign on behalf of the Armed Forces Community, deliver support services, lead Remembrance, raise funds to support our work and develop and run the organisation and our network of membership branches. From our major hub offices, we work collaboratively and have flexible/hybrid working practices in place. And with the latest technology colleagues can connect with one another, our members and beneficiaries, and come together around our common purpose and values.
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Job description

Role: Case Officer - Urgent Support Team

Location: Homebased with occasional travel as per organisational needs

Contract Type: 12 months fixed term contract (or secondment opportunity)

Hours: Full Time 35hrs per week between Mon-Sun 8am-8pm.

Salary: £30,039pa



Have You Got a Passion for Helping Others Through Guidance and Support?

Ready to Take Your Career to the Next Level with a Leading Charity?

We’d Love to Hear from You!


We are seeking a dedicated and compassionate Case Officer to join our Urgent Support Team on a 12 month fixed term contract (or secondment opportunity). In this role, you will ensure that beneficiaries receive the appropriate welfare support and advice, in a person-centred, seamless, and timely manner. Your role will involve understanding individual needs, assessing time-sensitive requirements, and providing direct support, advice, and guidance, working collaboratively with a network of professionals, agencies, and volunteers.



As a Case Officer you will provide direct support, advice, and guidance to beneficiaries with immediate needs, managing individual cases with a person-centred approach to ensure their needs are met efficiently and compassionately. You will take the lead in coordinating casework, ensuring beneficiaries receive the appropriate support through seamless collaboration with both internal teams and external partners.



Your ability to assess the time-sensitive needs of beneficiaries will be crucial as you work with regional specialist teams and external providers, ensuring that support is well-integrated and timely. You will develop creative and tailored solutions to address beneficiary needs leveraging available resources.



A deep understanding of the Royal British Legion's direct services, along with external support options (both statutory and non-statutory), will be essential to your success. You will help shaping future services by better understanding and responding to the evolving needs of the beneficiaries.



For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert.



The role is primarily homebased with will have occasional travel nationally for internal meetings. Travel costs are covered by us.



Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.



RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
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