Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

CONSEILLER TECHNIQUE

Remote: 
Full Remote
Work from: 
Morocco

Offer summary

Qualifications:

Excellent mastery of the French language, Training related to the required technical skills, Good diagnostic and analytical skills, Experience in technical assistance is desirable.

Key responsabilities:

  • Gather and process user requests remotely
  • Resolve technical issues and provide solutions
Intelcia logo
Intelcia Telecommunication Services XLarge http://www.Intelcia.com
10001 Employees
About Intelcia
We are a major player in Customer Service Outsourcing. Present in 8 countries, across 25 sites, we provide a global onshore and offshore service that meets the challenges of globalization and a multi-service expertise, covering the entire customer relationship management value chain.For 18 years, we have been supporting prestigious local and international clients, operating in multiple sectors and industries, in the value creation and the optimization of the customer experience, with a unique operational excellence approach.For this, we rely on the expertise of our 12,000 passionate employees committed to a continuous quality of service, our proximity and agility, and our entrepreneurial spirit.Our corporate culture, founded on a values oriented management and a human DNA, integrates a strong social dimension which guarantees the durability of our activities.
See all jobs

Job description

Poste

Le chargé de clientèle en assistance technique a la principale mission de recueillir puis traiter à distance les requêtes d'utilisateurs en difficulté au regard d'une utilisation de matériel informatique. Rattaché au responsable d'équipe, sa mission consiste à :

  • Résoudre des problèmes techniques d'exploitation et d'entretien par le traitement de questions et l'apport de solutions techniques selon des impératifs de qualité et de délais.

Avant de prendre en charge la mission, une formation complète est assurée afin de le préparer aux responsabilités qui lui seront confiées.

#MA

Profil recherché

  • Parfaite maîtrise de la langue française, avec une bonne aisance à l’oral comme à l’écrit
  • Sens de l’écoute et de l’orientation.
  • Bonne capacité de diagnostic et d'analyse.
  • Formation réussie en rapport avec la compétence technique demandée

Expérience requise

Expérience en assistance technique est souhaitable.

Required profile

Experience

Industry :
Telecommunication Services
Spoken language(s):
French
Check out the description to know which languages are mandatory.

Hard Skills

Technical Support

Other Skills

  • Problem Solving
  • Listening Skills
  • Analytical Skills
Are you interested?

Technical Consultant Related jobs

See more Technical Consultant jobs