Associate Clinical Liaison Manager

Department: Clinical

Location: APAC-Vietnam-Remote

Description

About this opportunity

We are looking for an enthusiastic individual to join the SEA clinical team. The position is responsible for overseeing clinical activities within the Singapore market and for providing in-house clinical guidance and support as well as clinical customer support. The position will work cross-functionally with the Vietnam team to deliver an excellent customer experience clinically for Invisalign within the Vietnam market.

The role is based in Can Tho, Vietnam

Role expectations

In this role, you will…

Essential duties include but are not limited to the following:

Deliver Results

• Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target for Vietnam by partnering with sales team to visit customers who need intensive clinical support
• Responsible for the working with assigned accounts and team within Align Tech (Vietnam), including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff;
• Provide all appropriate reporting to the Senior PDM/TMs (Vietnam) including feedback from customers on a weekly and monthly report
• Work closely with co-colleagues to develop a high-performance team in Vietnam and within SEA.
  
  

Drive the Best Outcomes

• Provide Product and Clinical Training and knowledge to assigned accounts.
• Provide appropriate training and field coaching as required to all SEA Team members, distributors and all external customers
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,
• Keep abreast of what competitors are doing; and update SEA Marketing Manager of market intelligence and pulses in the market.
• Providing continuous education to staff especially sales and marketing team and training when there is new product launch;
• Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc.
• Be responsible for all quality updates records and customer product feedback for Vietnam market.
  
  

Lock in Key Relationships

• Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitter to develop Invisalign business
  
  

What We're Looking For

In this role, you'll need …

• Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.
• With 2 years of working experience in a corporate environment
• Candidates with good technical knowledge and experience in the dental are encouraged to apply
• Experience in training dentists/orthodontists
• Proficient in English
• Effective communication and presentation skill
• Provide support to audit processes and quality management system as required
  
  

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Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.