Headquartered in Louisville, Kentucky, 3DR Labs, the largest 3D medical image post-processing lab in the U.S., provides 24/7/365 access to more than 200 expert radiologic technologists and to state-of-the-art imaging software. Founded in 2005, 3DR Labs provides services to over a thousand hospital imaging departments, stand-alone imaging centers, and radiology practices. Turnaround times for CT and MRI exams are guaranteed within hours or even minutes. With 3DR Labs, hospital imaging leaders have access to a high level of expertise and experience a truly collaborative relationship.
Visit us online at https://3drlabs.com to learn more about us.
We are actively searching for an OPERATIONS MANAGER to join our team!
This is a REMOTE/VIRTUAL role and is open to candidates from the following states where we already have established operations: AL, AR, AZ, FL, GA, IA, IL, IN, KS, KY, LA, MI, MS, NE, OH, OK, OR, PA, SC, SD, TN, TX, UT, WA, WI, WV.
Job Summary:
The Operations Manager leads and manages the people and operations of the lab. This role includes business and operational leadership, interviewing & hiring of team members, coaching, payroll, performance management, and project management. The Operations Manager works closely with other department leaders to promote an environment of continuous improvement. This role plays a vital role in fostering a positive culture through collaboration, proactive problem solving, and demonstration of our core values.
Essential Duties/Responsibilities:
- Responsible for the overall effective delivery of patient cases to customers according to contract requirements, quality standards, and productivity standards.
- Proven ability to lead and manage a team of both direct and indirect reports.
- Provides coaching, training, and mentoring of direct reports.
- Primary oversight of the interviewing and hiring process of technical and non-technical staff.
- Responsible for ensuring accurate payroll records.
- Successfully defines the goals and performance management processes for the lab.
- Collaborates closely with other 3DR divisions that intersect with operational delivery.
- Demonstrated successes in business acumen, systems integrations, and change management.
- Responsible for capacity management of all operational resources to meet the 24/7, 365 operational commitments.
- Works side by side with the Operations Administrative Manager to effectively identify opportunities and implement changes to support the achievement of 3DR’s strategic, financial, and operational objectives.
- Foster a culture of trust, engagement, accountability, and innovation.
- All other duties as assigned.
Required Skills/Abilities:
- Experience leading people and teams, preferably in a role with direct and indirect reports.
- Strong critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
- Excellent verbal and written communication skills. Experience with advanced writing activities including policy, job descriptions, and organization-wide communication.
- Strong leadership skills including conflict management.
- Demonstrated ability to think strategically and align decision making with overall key business drivers.
- This position may involve working non-traditional hours including evenings and weekends and occasional holidays to ensure continuation of operations.
Desired Education and Experience:
- Preferred bachelor’s degree in healthcare, operational management, business, or related field. A combination of education and experience will be considered.
- Previous leadership experience required.
- Preferred experience in a healthcare setting.
- Experience in process improvement, including Lean/Six Sigma methodologies, is preferred.
- Strong preference is given to candidates with experience in large scope operations, people management, and project management.
Supervisory Requirements:
- Direct oversight of 8 – 12 supervisors. The department has 150+ team members that include direct and indirect reports.
Physical Requirements:
EEO
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment.
