Integration Solution Specialist (Process Automation) at ShipHero

At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada.

We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow.

The Integration Solution Specialist will be responsible for the developing process automation workflows that integrate with ShipHero’s Warehouse Management System and our electronic data partners. This includes working directly with our customers and coordination of subject matter experts and solution providers from different software systems to ensuring seamless data flow between them. They will work collaboratively across customer and ShipHero teams to customize the solution and troubleshoot any issues that arise. The successful candidate will have a strong technical background, excellent project management and problem-solving skills.

Responsibilities:

• Partner with ShipHero’s customer success (CSM) account team to explore, design, Build, Test, and implement process automation workflows.
• Work with customers to gather, prioritize, and communicate customer use cases to our Product and Engineering teams, directly influencing our product strategy and development roadmap.
• Stay up-to-date with emerging trends and technologies in software implementation.
• Oversee the effort to ensure data flows seamlessly between systems.
• Test and troubleshoot integrations to ensure their proper functioning.
• Develop and manage knowledge base content on the use and functionality of process automation systems and tools at ShipHero.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in software integration, experience with Make.com and Make.com Certification preferred.
• Experience with automation technologies, middleware,and integration architectures.
• Experience with integration platforms/tools such as Application Programing Interfaces, Service-Oriented architecture, Business Process Management, and Software development Kits.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills, both verbal and written.
• Experience with cloud-based systems such as AWS, Microsoft Azure, or Google Cloud Platform is a plus.

Perks:

• Company provided equipment you need to be happy at your job.
• PTO + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.
• Robust benefit offerings include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness (availability dependent on location)

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what’s right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team