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Customer Success Manager - Identity Access Management

Remote: 
Full Remote
Work from: 
Maryland (USA), Pennsylvania (USA), United States

Offer summary

Qualifications:

Experience in project management and client relations, Knowledge of Identity and Access Management solutions, Strong technical background in software solutions, Demonstrated ability to drive customer success.

Key responsabilities:

  • Build and maintain strong customer relationships
  • Guide clients through onboarding and implementations

Provision IAM logo
Provision IAM TPE http://www.provisioniam.com
11 - 50 Employees
About Provision IAM
Provision® IAM is a role-based identity access management (IAM) solution explicitly created with the unique needs of community banks and credit unions in mind. No other comparable system can effectively and affordably integrate your systems into an automated and centralized solution, with the built-in workflows you need to do business. Provision IAM provides both identity management and governance and actively documents all data in a well-structured audit log. Schedule a demo today!
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Job description

Company Overview

Provision IAM is a trailblazing software and services company delivering innovative SaaS-based Identity and Access Management (IAM) solutions to financial institutions and other regulated industries. With over 28 years of experience, we specialize in optimizing digital operations and managing secure identity access. At Provision IAM, we blend technical expertise with creative problem-solving, ensuring our clients receive tailored and effective solutions. Join our dynamic and collaborative team as we empower organizations to achieve seamless IAM integration and success.

Position Overview

We are seeking a Customer Success Manager to build strong, lasting customer relationships while overseeing seamless implementations. This role will focus on guiding clients through onboarding and helping them maximize the value of our IAM solutions. This role bridges  project management and customer relationship management, ensuring client satisfaction and successful implementation of our IAM platform. As a key member of our team, you will lead clients through the onboarding process to a fully operational production system and provide ongoing support throughout the contract lifecycle. Serving as their trusted advisor and primary point of contact, you will ensure a seamless experience and long-term success.

This role emphasizes technical project management, requiring coordination across various teams to align client needs with Provision IAM’s capabilities. Reporting to the Director of Customer Care, you will play a critical role in driving project success, resolving challenges, and enhancing the overall customer experience.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementProject ManagementTechnical SupportOnboarding StrategiesIdentity And Access Management

Other Skills

  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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