Senior Director, Marketing Operations

About CloudBees

CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work.

Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows.

CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today.

About the Role

CloudBees is seeking a motivated and experienced Senior Director, Marketing Operations to lead the Marketing Operations team.  This role will report directly to our Chief Marketing Officer and will be responsible for managing our marketing tech stack, overseeing and optimizing marketing processes, and driving efficiency across marketing functions in alignment with business objectives. The ideal candidate will have a proven track record in marketing operations, a strong understanding of technology and data/analytics, and a passion for driving results in a fast-paced, dynamic environment. 

What You’ll Do

Strategic Planning:

• Collaborate with the marketing leadership team to align marketing operations with overall business goals.
• Develop and implement a comprehensive marketing operations strategy and process that enhances efficiency and effectiveness.

Marketing Technology Management:

• Oversee the selection, implementation, optimization, and integration of marketing technologies (e.g. CRM systems, marketing automation, analytics tools, AI tools, etc.)  to streamline operations and maximize efficiency.
• Manage relationships with technology vendors and stay abreast of industry trends 

Data Analysis and Reporting:

• Establish metrics, KPIs, and dashboards to measure the effectiveness of marketing campaigns and initiatives.
• Analyze marketing performance data to provide insights and recommendations for optimizing marketing efforts/strategies based on performance metrics.
• Ensure the accuracy and completeness of marketing data, implementing data governance and quality control measures.

Team Leadership and Collaboration:

• Lead, mentor, train and develop a high-performing marketing operations team, fostering a culture of continuous learning and innovation.
• Stay apprised of industry trends (especially AI) and share knowledge as well as, best practices with the team to foster a culture of continuous improvement and knowledge sharing
• Collaborate cross-functionally with sales, product, and other relevant teams to ensure alignment and integration of marketing operations strategies
• Work closely with the IT team to address technical issues and enhance systems integrations.

Budget Management:

• Collaborate with Finance and Marketing leadership to develop and manage marketing operations budget and forecasting, allocate resources effectively, and optimize spending to achieve desired outcomes.
• Monitor spending to ensure optimal allocation of resources and return on investment

Demand Generation Ops:

• Design and refine lead capture, scoring, and nurturing workflows that align with industry best practices and support efficient lead conversion and robust pipeline generation.
• Work very closely with revenue ops to track marketing-sourced pipeline generation and conversion.
• Act as an operations lead for the Demand Generation team.

What the Role Requires

• Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred); or equivalent combination of education and experience.
• 15+ years of experience in Marketing Operations with at least 5 years in a leadership role at a B2B SaaS organization. DevOps experience is a plus.
• Proven track record in marketing operations and driving efficiency/effectiveness
• Strong understanding of the marketing technology landscape (including marketing automation, CRM, analytics, etc), analytics and best practices.
• Hands-on and proven experience in architecting and developing foundational marketing technologies (e.g. 6Sense, Marketo, Salesforce, Gong, etc.)
• Excellent proficiency in data analysis, reporting, and using insights to drive decision-making.
• Demonstrated leadership experience in managing, motivating and developing a team.
• Excellent communication and interpersonal skills
• Exceptional collaboration, and project management skills with ability to manage multiple priorities.
• Strategic thinker with the ability to translate strategies into actionable plans.

We’re invested in you!

We offer generous paid time off to allow our employees time to rest, recharge and to be present with family and friends throughout the year.At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.

CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem-solving and better solutions for our customers and their businesses.

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of CloudBees. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.Please note that CloudBees will never ask for any personal account information, such as cell phone, credit card details or bank account numbers, during the recruitment process.

Additionally, CloudBees will never send you a check for any equipment prior to employment. All communication from our recruiters and hiring managers will come from official company email addresses (@cloudbees.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent CloudBees and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at tahelp@cloudbees.com 

We take these matters very seriously and will work to ensure that any fraudulent activity is reported and dealt with appropriately. If you feel like you have been scammed in the US, please report it to the Federal Trade Commission at: https://reportfraud.ftc.gov/#/.

In Europe, please contact the European Anti-Fraud Office at: 

https://anti-fraud.ec.europa.eu/olaf-and-you/report-fraud_en

Some signs of a recruitment scam:

• Ensure there are no other domains before or after @cloudbees.com. For example: “name.dr.cloudbees.com”
• Check any documents for poor spelling and grammar – this is often a sign that fraudsters are at work.
• If they provide a generic email address such as @Yahoo or @Hotmail as a point of contact.
• You are asked for money, an “administration fee”, “security fee” or an “accreditation fee”.
• You are asked for cell phone account information.
• You are asked to cash a check for “equipment” prior to start.
• You are offered a job offer immediately or without an interview.

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