Mortgage Processing Supervisor

Scott Credit Union is calling all customer service professionals who are interested in a full-time Mortgage Processing Supervisor job in the Collinsville, IL area to apply to join our amazing Mortgage team! This Mortgage Processing Supervisor position works Monday - Friday during normal business hours.

*This position is eligible to be a hybrid position (work from home and in the office).

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.

Mission:
Members. Value. Community.

Vision:
Building Better Financial Futures.

Values:
Accountability - I take pride and ownership in all I do.

Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.

Growth - I will pursue professional development with the encouragement of Scott Credit Union.

Integrity - I will maintain the highest ethical standards.

Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. 

The Day to Day as a Mortgage Processing Supervisor

The Mortgage Processing Supervisor is responsible for overseeing the daily operations for mortgage processing team. This role provides critical leadership and operations support to ensure successful flow of mortgage loan files from application through closing. The Supervisor will act as a key backup for staff, assist in resolving operational issues, and ensure compliance with organizational policies, procedures, and industry regulations. The Supervisor will support the optimization of team performance, improve service levels, and support the continued growth of the credit union’s mortgage services. A typical day will look like:

• Oversee the daily operations of the mortgage associate and processing teams, ensuring efficient workflows and adherence to deadlines.
• Provide guidance to support staff on complex loan files, resolving issues and answering questions as they arise.
• Serve as a backup for mortgage associate and processing teams during peak times or staff absences.
• Collaborate with the Mortgage Resource Analyst to identify and implement process improvements to enhance efficiency and accuracy in mortgage operations.
• Assist in managing the loan pipeline ensuring timely and accurate loan processing, underwriting, and closing.
• Collaborate with the Mortgage Resource Analyst and Mortgage Operations Manager to provide training, coaching, and performance feedback to the mortgage associate and processing staff to identify training opportunities and support professional development.
• Ensure that team members understand and comply with organizational policies, procedures, and regulatory requirements.
• Promptly address and resolve escalated loan processing member service issues.
• Ensure all mortgage files are processed in compliance with state and federal regulations, as well as within credit union policies by staying up to date on industry changes, investor mortgagee letters, and working with Risk Management when questions arise.
• Coordinate with the Mortgage Resource Analyst and the Mortgage Operations Manager to ensure that quality control reviews are completed on files to ensure accuracy and completeness before submission for closing.
• Monitor and report on key performance metrics related to the mortgage associate and processing teams, identifying areas for improvement and providing solutions.
• Assist the Mortgage Operations Manager in preparing operational reports for Senior Management.
• Assist the Mortgage Operations Manager with strategic initiatives and resource allocation.
• In their absence, serve as a backup for the Mortgage Operations Manager.
• Foster strong connection and communication within the mortgage team, encouraging collaboration and problem-solving.
• Conduct regular team meetings to ensure alignment on priorities, processes, and goals.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• High school diploma or equivalent.
• Minimum of two years of management or supervisory experience.
• Minimum three years mortgage processing or underwriting experience.
• Knowledge of Federal, State, and secondary market lending guidelines.
• Experience with automated loan origination and underwriting systems.
• Working knowledge of all Microsoft office products. 

Preferred Qualifications That Could Set You Ahead:

• Experience with Encompass.
• Experience working with multiple investors.

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.