This is a remote position.
Join a thriving, specialized dental clinic that’s revolutionizing patient care in the field of dentures. This forward-thinking practice is dedicated to enhancing smiles and improving lives through top-notch denture services. With a team of 3-4 skilled dentists, the clinic is expanding its reach and seeking a dynamic individual to be the cornerstone of their patient communication efforts.
Answer and manage inbound calls using Ring Central system
Schedule and coordinate appointments for multiple dentists
Return missed calls promptly to maintain patient engagement
Book appointments and convert inquiries into confirmed visits
Manage and organize patient information in the clinic’s system
Handle basic administrative tasks as needed
Fluency in English and Spanish (Colombian Spanish preferred)
Excellent communication and customer service skills
Proficiency in using phone systems, particularly Ring Central
Ability to multitask and manage time effectively
Basic computer skills and familiarity with appointment scheduling software
Previous experience in a healthcare or customer service role preferred
Handle approximately 8-10 hours of calls per day
Manage appointments for 2-4 dentists
Work full-time, with flexibility to cover business hours in the Eastern Time zone
Potential for up to 60 hours per week if needed
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